Amy Palermo
Deer Park
Summary
I am a Human Resource candidate with Administrative Expertise that is a Highly organized administrative professional with a proven background in reception, office coordination, customer relations,and multitasking in a fast paced environments. Known for professionalism, discretion, and exceptional interpersonal skills. Eager to apply these strengths to support recruitment, onboarding, employee relations, and HR operations.
Overview
5
5
years of professional experience
Work History
Clean Room Technician
SMC LLC.
Somerset, WI
05.2025 - Current
- Operated and maintained cleanroom equipment to ensure compliance with stringent quality standards.
- Conducted thorough inspections of cleanroom environments to uphold contamination control protocols.
- Assisted in the development and implementation of standard operating procedures for cleanroom operations.
- Monitored environmental conditions, including temperature and humidity, to maintain optimal working conditions.
- Maintained clear communication with colleagues and supervisors regarding any issues or concerns related to clean room performance, ensuring a proactive approach to problem resolution.
Receptionist Administrator Mental Health Clinic
Family Means
Stillwater, MN
09.2022 - 05.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between clients and staff, enhancing service delivery and client satisfaction.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- I was in charge of performing general office duties such as answering phones,scheduling appointments, handling confidential records, intake assistance to new clients, customer service, Policy compliance, employee support, document management, Checking Insurance.
Receptionist Administrator
Family Therapy Associates
New Richmond, WI
08.2021 - 08.2022
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Managed documentation and filing systems, ensuring compliance with organizational policies and standards.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Facilitated communication between departments, ensuring smooth operation.
Education
Nursing Education
Dakota County Technical College
Rosemount, MN09-1996
High School Diploma -
Simley Senior High School
Inver Grove Heights, MN06-1996
Skills
- Adherence to safety regulations
- Cross-contamination prevention
- Environmental monitoring
- Cleanroom protocol expertise
- Sterilization procedures
- Airflow monitoring
- Adaptability and flexibility
- Self motivation
- Professionalism
- Time management abilities
Timeline
Clean Room Technician
SMC LLC.
05.2025 - Current
Receptionist Administrator Mental Health Clinic
Family Means
09.2022 - 05.2025
Receptionist Administrator
Family Therapy Associates
08.2021 - 08.2022
Nursing Education
Dakota County Technical College
High School Diploma -
Simley Senior High School