Amy Pandolfo

Work History

Twilio

07.2020 - 02.2023

Responsible for maintaining company's International/Domestic voice termination by running daily traffic analysis reports, utilizing analytics software such as Datadog while focusing on reducing Cost of Telephony (COTS)
Collaborate with International and Domestic Business Development team to analyze and implement all voice traffic route changes
Monitor customer's trouble tickets and work closely with Engineering team to implement all immediate route changes
Manage GUI based system (Tomia) to implement all route changes. Support onboarding of new GUI based system (Orcawave)
Became the department's main point-of-contact for all custom route system rules. Perform audits which lead to removing over 1,000 outdated rules alleviating customer route issues and updated COTS

Vonage

07.2010 - 11.2018

Responsible for maintaining the company's Least Cost Routing (LCR) tables, International/Domestic traffic analytics/reporting, and other functions related to voice termination and reducing overall Cost of Telephony Service (COTS)
Managed a GUI based system, GCS (Global Convergence Solutions) that provides real-time metrics for partner carrier traffic and carrier management tools important to the day-to-day operations of the department
Dynamic Rate Module (dRAM): carrier rate upload/analysis, report creation, Carrier management, trunk group/route label assignment, call detail record (CDR) analysis

Dynamic Route Module (dROM): route management including route prioritization, blocks, percentage-based rules, LERG uploads, what-if analysis, LCR analysis
Generate all monthly Peering vendor invoices and work closely with our finance department to resolve any billing discrepancies
Analyze and manage all carrier rate addendums and vendor pricing
Maintain important vendor/carrier relationships
Became the department’s main point-of-contact for all rate addendums, both internal and external, as well as trained new employees on process and procedures
Work closely with International and Domestic sales to implement all route rules to maximize profitability

Vonage

03.2007 - 07.2010

Implemented and tracked all circuit cross connect orders with vendors such as Equinix and Telx
Serve as liaison between external customers, carriers and multiple internal departments to ensure successful order completion regarding all T1/T3/OC3 circuit orders
Communicate with internal resources to determine most effective cost saving initiatives
Track all billable circuit inventory utilized by all clients using Microsoft Excel
Coordinate with internal resources, when needed, to identify and resolve issues in the most efficient manner

IDT Corp

10.1999 - 03.2007

Implemented and managed over 50 accounts, including orders for T1/T3/OC3/OC48 circuits
Researched and reported cost saving strategies and inventory management solutions to senior management
Responsible for training all new employees as well as assigning daily workloads
Ordered and tracked all SS7 translation requests with SNET
Responsible for the monthly billing analysis and payment approval
Communicated with carriers on a regular basis on expected growth and ensured they were supplied with adequate
Telecom circuit bandwidth to accommodate their needs
Approved all vendor billing statements and coordinated with the Finance department to ensure proper payment
Served as liaison between external customers, carriers and multiple internal departments to ensure successful bandwidth order implementation and turn up