Amy Panozzo
Muskegon,MI
Summary
Analytical and systematic acute care Registered Nurse that thrives in an environment which supports process improvement, passionate education, and collaboration across disciplines with the ultimate goal of optimal outcomes for patients and their families. Proven leadership focused on steadfast teamwork and partnership, excellent communication skills and evidence based practices focused on the patient experience.
Overview
23
23
years of professional experience
Work History
Registered Nurse, Emergency Department
Trinity Health
01.2014 - Current
- Served as Charge Nurse of 67-bed Level II Trauma Center Emergency Room. This role allowed me to manage through-put of the entire patient experience, flow of work for nursing and support staff, organized and determined assignments of up to 30 nurses per shift, and addressed needs of physicians, staff, EMS and patients with the goal of bringing the utmost satisfaction and resolution to all.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses and newly hired RNs to yield a result of excellent ED nurses.
- Served as Vice-President of our Unit Based Council team, a team comprised of department employees whose shared goal is to improve the processes in place, or engineer new processes to improve work flow and better patient experiences.
- Served on the Professional Nursing Council, a team comprised of one nursing delegate from each department to facilitate streamline communication to our respective departments and multiple disciplines on topics that affect the entire organization's patient flow, efficiency, better stewardship of resources, and safety concerns.
- Provide education to Emergency nurses as an Emergency Nursing Pediatric Course Instructor through the Emergency Nurses Association.
- One of two RNs selected by management to collaborate with the Trauma Team, Trauma Surgeons, and management to develop and define specific role descriptions for each healthcare provider in any given trauma code.
- Floated to the Critical Care Unit for four years where the majority of the patients had neurologic diagnoses including, but not limited to ischemic and hemorrhagic strokes, craniotomies, traumatic brain injuries, and surgeries that involve critical monitoring devices such as external ventricular drains and intracranial pressure devices.
- Delivered direct patient care, evaluated outcomes, and consulted with various specialists to adjust nursing processes to ensure optimal patient outcomes and satisfaction.
- Received the "Daisy Award" for outstanding care given to a patient and their family.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Pharmaceutical Sales Representative
Pfizer
05.2000 - 09.2011
- Prepared and delivered smooth presentations and product demonstrations to physicians and other healthcare professionals to showcase features and drive sales.
- Managed assigned territory with a given pool of customers with the objective of increasing product market share and volume.
- Identified areas in need of improvement, created and implemented new sales strategies to overcome barriers which yielded increased product market share.
- Followed up with customers after completed sales encounters to assess satisfaction and resolve logistical or service concerns.
- Awarded "Most Desirable Person to Have as Your Partner" by peers for excellent teamwork, communication skills, and proven sales techniques and analytics.
- Five-time recipient of "Vice President's Cabinet Award," the most prestigious award within Pfizer's sales department for attaining number one sales market share in the nation.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Developed and implemented strategically sound business plans and tactical strategies.
Education
Associate Degree in Nursing -
Baker College
Muskegon, MI12.2013
Bachelor of Science - Geology
Western Michigan University
Kalamazoo, MI06.1999
Skills
- Excellent problem analysis and resolution skills
- Resourceful, while demonstrating excellent stewardship of company resources
- Strong commitment to team environment dynamics
- Astute listening and communication skills, both verbal and written
- Sincere and passionate commitment to excellent patient outcomes
- Innate drive for both self and process improvement, ultimately yielding personal growth and prosperous outcomes professionally
Timeline
Registered Nurse, Emergency Department
Trinity Health
01.2014 - Current
Pharmaceutical Sales Representative
Pfizer
05.2000 - 09.2011
Associate Degree in Nursing -
Baker College
Bachelor of Science - Geology
Western Michigan University
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