Amy Pantoja

District Manager

Royal Farms | October 2016 – Present
• Successfully led 12 stores, driving operational excellence and financial performance.
• Improved controllable gross margin by $1,245,076, a 15.82% increase.
• Ranked #1 in my zone for labor efficiency, margins, learn percentage, hiring, retention, project compliance, and complaint resolution.
• Strategically enhanced key category margins:
• Chicken: Increased by 1.4%
• Deli: Increased by 6.17%
• Beverages: Increased by 7.52%
• Optimized labor efficiency, reducing labor percentage by 8.17%.
• Lowered operating costs through proactive expense management:
• Reduced maintenance and repairs by 17%.
• Decreased inventory shrink by 16%.
• Cut bad merchandise by 44%.
• Reduced cash loss by 41%.
• Increased total sales by 2.39% through strategic growth initiatives.
• Supervised multiple locations, enforcing high-quality operational standards.
• Fostered open communication between management teams, encouraging collaboration and best practice sharing.
• Ensured compliance with company policies, procedures, and federal/state regulations through regular audits.
• Boosted employee morale by cultivating a positive work environment focused on teamwork, collaboration, and professional growth.
• Oversaw successful store openings, managing logistics, staffing, training, and promotional efforts for seamless transitions.
• Developed and mentored high-performing teams, fostering a culture of accountability and continuous improvement.
• Implemented best practices to enhance efficiency, customer satisfaction, and overall profitability.

• Managed operations of a high-volume restaurant and entertainment venue, overseeing a staff of 150+ employees to ensure exceptional guest experiences.
• Directed administrative functions, including budget management, payroll processing, staff coordination, and vendor negotiations, to maintain seamless business operations.
• Analyzed and optimized sales performance, developing and executing marketing events and promotional strategies to drive revenue growth and guest engagement.
• Generated and reviewed detailed daily, monthly, quarterly, and annual reports on business performance, staff productivity, and profitability to inform strategic decision-making.
• Set and managed budgets, ensuring cost-effective product purchasing, labor management, and staff development while maintaining high operational efficiency.
• Led talent acquisition, training, and employee motivation initiatives, fostering a culture of excellence, engagement, and continuous improvement.
• Ensured compliance with health, safety, and sanitation regulations, maintaining the highest standards of quality, hygiene, and guest satisfaction.
• Implemented operational best practices, streamlining workflows, enhancing service efficiency, and improving customer retention.
• Collaborated with cross-functional teams, including corporate leadership, marketing, and culinary staff, to optimize service execution and brand standards.

• Led front-of-house operations in a high-energy nightclub, ensuring exceptional guest service and seamless bar and floor management.
• Managed and trained a team of servers and bartenders, fostering a high-performance, customer-focused environment.
• Optimized bar and table service efficiency, reducing wait times and increasing customer satisfaction.
• Oversaw inventory management, ordering, and cost control to maintain optimal stock levels while minimizing waste.
• Developed and executed cocktail menus and promotions, driving increased beverage sales and enhancing the guest experience.
• Handled high-volume crowds, balancing speed and quality service in a fast-paced nightclub setting.
• Implemented best practices for upselling and suggestive selling, maximizing revenue opportunities.
• Ensured compliance with all health, safety, and liquor laws, maintaining a safe and enjoyable environment.
• Resolved customer concerns and conflicts quickly and professionally, ensuring a positive nightlife experience.
• Collaborated with management and security teams to maintain a smooth, well-coordinated nightlife operation.

• Managed and operated a licensed home daycare, providing a safe, nurturing, and educational environment for children.
• Developed and implemented structured daily schedules, including age-appropriate learning activities, meals, and playtime, promoting social and cognitive development.
• Ensured compliance with state childcare regulations, health and safety standards, and licensing requirements.
• Created and maintained strong relationships with parents, providing regular progress updates, behavioral assessments, and open communication regarding their child’s development.
• Handled all business operations, including budgeting, enrollment, payroll, marketing, and supply management to sustain a successful daycare business.
• Designed and facilitated early childhood education curriculum, focusing on language development, motor skills, and social interaction.
• Supervised and trained additional staff or assistants as needed, ensuring high-quality childcare services.
• Provided nutritious meal planning, ensuring compliance with dietary needs and state nutrition guidelines.
• Managed emergency procedures and first aid response, prioritizing child safety and preparedness in all situations.
• Marketed and expanded enrollment, growing the daycare through word-of-mouth referrals, community outreach, and social media advertising

• Led and supervised the establishment, operation, and maintenance of critical communication sites in combat zones, ensuring uninterrupted command and control capabilities during wartime operations.
• Managed and trained a team of Marines in the deployment and security of tactical communication networks, ensuring secure, reliable, and real-time battlefield connectivity.
• Oversaw the installation, configuration, and troubleshooting of satellite, radio, and wired communication systems, enabling effective coordination between ground forces, command centers, and allied units.
• Conducted site surveys and risk assessments, selecting optimal locations for secure and resilient communication hubs in hostile and unpredictable environments.
• Implemented and enforced cybersecurity protocols, safeguarding classified communications and data integrity against enemy threats and electronic warfare tactics.
• Coordinated with intelligence, logistics, and combat teams, ensuring seamless integration of communication networks to support tactical and strategic military objectives.
• Provided rapid-response maintenance and crisis resolution, troubleshooting and restoring damaged or disrupted networks under enemy fire and extreme conditions.
• Maintained strict inventory control and operational readiness, ensuring all equipment, power sources, and transmission lines were mission-ready at all times.
• Briefed senior leadership and command elements on network status, vulnerabilities, and operational contingencies, providing real-time situational awareness and strategic recommendations.
• Executed emergency evacuation and re-establishment protocols, ensuring continuous communication capabilities even in high-threat, rapidly changing combat scenarios.

• Installed, maintained, and repaired tactical communication systems, including field telephones, switchboards, and data transmission lines, ensuring seamless battlefield communication.
• Configured and troubleshot wired and wireless communication networks, supporting mission-critical operations in both training and deployment environments.
• Conducted site surveys and cable routing for secure and efficient communication infrastructure setup in diverse terrains and operational conditions.
• Performed preventive maintenance and diagnostics, ensuring optimal functionality and reliability of communication equipment under extreme conditions.
• Managed and safeguarded classified communication lines and secured sensitive military information, adhering to DoD and USMC security protocols.
• Provided rapid-response support, deploying to forward operating bases and remote locations to establish and restore communication systems.
• Trained and supervised junior Marines, enhancing technical proficiency and mission readiness within the unit.
• Coordinated with command, logistics, and engineering teams, ensuring effective communication networks to support military operations.
• Maintained detailed records and reports on communication assets, repairs, and operational readiness, ensuring compliance with military standards.

• Managed and secured a high-value armory, overseeing the accountability, maintenance, and distribution of weapons, ammunition, and sensitive equipment.
• Supervised and trained a team of armorers and personnel, ensuring strict adherence to military regulations, safety protocols, and operational readiness.
• Maintained 100% accountability of all assigned weapons and gear, conducting regular audits, inspections, and inventory controls to prevent loss or discrepancies.
• Executed preventative maintenance programs, ensuring optimal functionality and combat readiness of all weapons systems.
• Developed and enforced armory security protocols, safeguarding classified and high-risk materials from unauthorized access or breaches.
• Coordinated weapon issuance and turn-in procedures, supporting unit deployments, training exercises, and operational missions.
• Trained Marines in proper weapon handling, maintenance, and safety procedures, reinforcing combat effectiveness and risk reduction.
• Conducted detailed reporting and documentation, maintaining accurate records for compliance with military and DoD regulations.
• Collaborated with leadership and logistics teams, ensuring the efficient allocation and transport of arms and equipment as needed for mission success.