Amy Papoccia
Rolling Meadows,IL
Summary
Results-driven Sales Supervisor known for high productivity and efficient task completion. Specialize in customer relationship management, strategic sales planning, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and enhance team performance.
Overview
7
7
years of professional experience
Work History
Sales Supervisor, Retention
LRS
06.2025 - 08.2025
- Led team of 7 Inside Account Executives
- Delivered comprehensive New Hire training for new Sales team members
- Collaborated with internal teams to enhance internal processes.
- Delivered continuous training on internal processes to enhance skills of Retention and Growth Sales Teams.
- Facilitated backup support through oversight of workloads resulting from vacancy
Account Manager
LRS
07.2024 - 06.2025
- Oversaw Book of Business comprising accounts within designated territory valued up to $4000 per site
- Resolved account issues for customers, ensuring high-quality service within business portfolio.
- Established new client relationships through referrals and cold calling efforts.
- Conducted training sessions for new Sales team members to ensure preparedness.
- Developed bid packages for Park Districts, School Districts, and Property Managers in business portfolio.
- Maintained workload support during vacancies to ensure continuity of operations.
Inside Account Executive
LRS
09.2021 - 07.2024
- Managed book of business with accounts valued up to $400 per site.
- Delivered exceptional customer service to resolve account-related issues.
- Acquired new business through relationship building, referrals, and cold calling.
- Trained new hires in Sales department to boost team performance.
Sales Coordinator, Temp Services
LRS
07.2020 - 09.2021
- Provided support to Construction Services Account Managers
- Streamlined internal processes regarding 3 of the largest Construction customers
- Managed all aspects of Sales support including directly working with customers on orders, issues, quotes, billing and account reconciliation
- Worked with internal stakeholders including Billing, Customer Service, Operations and Leadership
Sales Support Coordinator
Howe Corporation
11.2018 - 06.2021
- Supported Director of Sales in retail and industrial flake ice machine sales activities.
- Consulted supermarket buyers to determine specific ice requirements.
- Maintained internal data regarding all equipment quotes and sales orders.
- Collaborated with Engineering, Accounting, and Shipping Departments to ensure operational efficiency.
Education
Bachelor of Arts - Business Administration
Elmhurst College
Elmhurst, ILSkills
- Mentorship and training
- Effective communication
- Problem-solving strategies
- Team development
References
Available upon request.
Leadership Experience
Successfully led a team to exceed sales goals while providing excellent customer service to customers and potential customers.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined Sales Processes.
References
References available upon request.
Timeline
Sales Supervisor, Retention
LRS
06.2025 - 08.2025
Account Manager
LRS
07.2024 - 06.2025
Inside Account Executive
LRS
09.2021 - 07.2024
Sales Coordinator, Temp Services
LRS
07.2020 - 09.2021
Sales Support Coordinator
Howe Corporation
11.2018 - 06.2021
Bachelor of Arts - Business Administration
Elmhurst College