Amy Parkin
Hillman,MN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
Work History
Resort Manager
The Village at Izatys, LLC
Onamia, MN
05.1996 - Current
- Negotiated contracts with vendors to obtain supplies and services at competitive prices.
- Monitored inventory levels and ordered supplies when needed.
- Conducted regular inspections of all areas of the resort to ensure safety standards were met.
- Maintained relationships with local businesses that could provide services or discounts for guests.
- Resolved guest complaints or escalated them as necessary to ensure satisfaction.
- Performed financial analysis on monthly reports to identify cost savings opportunities.
- Reviewed performance evaluations of employees in order to recognize outstanding work.
- Provided leadership support to staff members by setting goals and expectations.
- Developed policies and procedures to improve operational efficiency of the resort.
- Supervised front desk staff in providing excellent customer service experiences for guests.
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- Delegated work to staff, setting priorities and goals.
- Assisted guests at check-in, providing information on various services within hotel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Skills
- Property Maintenance
- Revenue optimization
- Expense Management
- Guest relations expertise
- Marketing
- Guest satisfaction
Timeline
Resort Manager
The Village at Izatys, LLC
05.1996 - Current