Amy Parson
Claysville,PA
Summary
Professional with experience in billing and account management. Skilled in handling complex billing issues, ensuring accuracy, and meeting deadlines. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator and problem-solver with proficiency in billing software, customer service, and financial reconciliation. Prepared to deliver results and contribute effectively in fast-paced environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Authorization and Billing Representative
Medical Billing for Dentists
03.2018 - 11.2024
- Responsible for acquiring authorizations, claim entry, claim submissions, claim corrections and insurance payment posting.
- Handling claims for mostly out of network providers.
- Responsible for training new employees.
- Responsible for helping to sort out the electronic fax and email log as well as correspondence with providers offices.
- Responded to customer concerns and questions on daily basis.
- Responsible for delegating work to other employees.
- Reviewed and solved account and billing discrepancies.
- Leveraged strong analytical skills to identify patterns in data, enabling accurate forecasting and improved decision making.
- Monitored outstanding invoices and performed collections duties.
Billing Manager
Daniels Chiropractic
06.2013 - 08.2022
- This was an office of 5 employees.
- Responsible for handling employee's working front desk tasks including verifying patient benefits, collecting patient payments, patient scheduling and data entry.
- Responsible for entering claims, submitting claims, and claim follow up.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Conducted performance reviews and implemented improvement plans.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.t.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.
- Organized and detail-oriented with a strong work ethic.
Billing Manager
Positive Recovery Solutions
10.2015 - 02.2017
- Responsible for starting the practice on a new software system.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Trained staff on procedures, compliance requirements, and collections techniques.
- Increased efficiency in billing processes by implementing new software and automating routine tasks..
- Created all templates for the physicians.
- Set up accounts with drug and alcohol organizations in 10 counties that the company traveled to using satellite offices.
- Set up the main office in Washington county.
- Responsible to all aspects of billing drug and alcohol claims to insurance companies and the county offices.
- Reviewed billing problems, researched issues, and resolved concerns.
- Conducted performance reviews and implemented improvement plans.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
Office Manager
Wano Chiropractic
10.2014 - 02.2016
- This was an office of 20 employees.
- Responsible for training all employees at the front and back desk. Also training the staff on all responsibilities of chiropractic therapy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved team morale with regular team-building activities and open communication channels
- Responsible for all aspects of billing, verification of benefits, acquiring authorizations, claim submission, posting of insurance payments and patient payments. Also working AR collections.
- Established team priorities, maintained schedules and monitored performance.
- Responsible for credentialing and auditing of patient charts.
- Responsible for sending out patient statements.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
Medical Billing Solutions
10.2006 - 01.2013
- This was an office of 50 employees with close to 70 provider accounts.
- In charge of hiring and training employees.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted performance evaluations and provided constructive feedback to employees.
- Responsible for overseeing all accounts, including credentialing providers, data entry, payment posting, AR collections, balancing accounts and running month end reports for all providers.
- Responsible for dealing with all aspects of correspondence with providers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Demonstrated strong organizational and time management skills while managing multiple accounts.
Suspended Billing Rep
Apria Healthcare
07.2005 - 08.2006
- Responsible for collecting and having paperwork needed to submit DME claims -CMNs to submit claims to Medicare.
- In charge of regional offices for several states.
- Responsible for reconciling claims and handling patient phone calls.
- Managed a high volume of suspended accounts without sacrificing attention to detail or jeopardizing customer satisfaction levels.
- Responded to customer inquiries and provided detailed account information.
- Streamlined the suspended billing process for increased efficiency and reduced errors.
- Stayed current on industry trends, regulatory changes, and best practices related to healthcare billing processes to inform decision-making within the team setting.
Education
Certified Billing and Coding Specialist -
Penn Commercial Business And Technical School
04.2006
Skills
- Excel Spreadsheet
- Google Sheets
- Microsoft office
- Insurance Verifications
- Prior Authorizations
- Payment Posting
- Revenue Cycle Management
- Creating Appeals
- Collections background
- Data entry expertise
- Medical records management
- EMR / EHR
- Attention to detail
- Problem-solving
- Multitasking and organization
- HIPAA compliance
- Billing systems and software
Accomplishments
- Supervised team of 50 staff members.
- Achieved setting up a practice by introducing Practice Choice Software for practice management and EMR.
- Used Microsoft Excel to develop claims tracking spreadsheets for oversees employees.
Certification
- Certified Coding Specialist (CCS) Certificate
Timeline
Authorization and Billing Representative
Medical Billing for Dentists
03.2018 - 11.2024
Billing Manager
Positive Recovery Solutions
10.2015 - 02.2017
Office Manager
Wano Chiropractic
10.2014 - 02.2016
Billing Manager
Daniels Chiropractic
06.2013 - 08.2022
Assistant Manager
Medical Billing Solutions
10.2006 - 01.2013
Suspended Billing Rep
Apria Healthcare
07.2005 - 08.2006
- Certified Coding Specialist (CCS) Certificate
Certified Billing and Coding Specialist -
Penn Commercial Business And Technical School
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