Amy Patawaran-Monahan
Cambridge,MA
Summary
Dynamic leader with a proven track record at Marriott International, Inc., excelling in enhancing customer service and brand loyalty. Skilled in analyzing sales data and implementing standard operating procedures, coupled with exceptional relationship-building abilities. Achieved significant improvements in staff performance and operational efficiency, demonstrating a commitment to hospitality and professionalism.
Overview
18
18
years of professional experience
Work History
Food and Beverage Manager
Marriott International, Inc.
Cambridge, MA
07.2024 - Current
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained new employees to perform duties.
Front Desk Agent
Marriott International, Inc.
Cambridge, MA
10.2023 - 07.2024
- Verified accuracy of room rates and other charges during check-in process.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Inputted guest information into computer system accurately and securely.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Provided excellent customer service while upholding company policies.
Flight Attendant
SkyWest Airlines
St. George, UT
03.2017 - 02.2023
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Barista
Caffe Perfetto
Bremerton, WA
09.2015 - 05.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed health, safety and sanitation guidelines to pass state inspections.
Massage Therapist
Liberty Bay Chiropractic
Poulsbo, WA
08.2014 - 03.2017
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Handled cash and credit card payments with consistent accuracy.
- Coordinated with doctors and chiropractors to execute physical therapy treatment plans.
- Analyzed client's medical histories to identify potential root causes of ailments.
- Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
Barista
Cowgirl Coffee
Bremerton, WA
09.2010 - 06.2015
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed health, safety and sanitation guidelines to pass state inspections.
Restaurant Supervisor
Silverdale Beach Hotel
Silverdale, WA
03.2007 - 09.2010
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Established good customer relations and excellent service to build and retain loyal customers.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Adhered to all food safety regulations.
Education
Massage Therapy License -
Everest College
Bremerton06.2014
High School Diploma -
Olympic Highschool
Bremerton06.2005
Skills
- Maintain and Promote Company Brand
- Confident and Professional in Public Interaction
- Dedicated to Company Culture and Values
- Team Player when it comes to Emergency Situations Management
- Excellent Verbal and Written Communication
- Extremely Detail-Oriented
- Customer Service
- Relationship Building
- Hospitality and Professionalism
Timeline
Food and Beverage Manager
Marriott International, Inc.
07.2024 - Current
Front Desk Agent
Marriott International, Inc.
10.2023 - 07.2024
Flight Attendant
SkyWest Airlines
03.2017 - 02.2023
Barista
Caffe Perfetto
09.2015 - 05.2021
Massage Therapist
Liberty Bay Chiropractic
08.2014 - 03.2017
Barista
Cowgirl Coffee
09.2010 - 06.2015
Restaurant Supervisor
Silverdale Beach Hotel
03.2007 - 09.2010
Massage Therapy License -
Everest College
High School Diploma -
Olympic Highschool