Amy Patterson
Summary
My goal is to work with a well-known reputable company long term.
Revenue cycle management professional prepared to leverage robust experience in optimizing financial operations and enhancing revenue streams. Known for strong team collaboration and results-driven approach, ensuring adaptable solutions to evolving challenges. Possesses key skills in healthcare finance, process improvement, and leadership, valued by employers for reliability and flexibility.
Overview
29
29
years of professional experience
Work History
Business Office Manager
Minnesota Valley Surgery Center
07.2006 - Current
- Supervision of all office functions including reception, admitting, medical records, accounts payable management and accounts receivable management.
- Responsible for staff adherence to all Business Office Policies and Procedures.
- Holds periodic staff meetings to ensure coordination of efforts.
- Conducts periodic performance reviews of all Business Office Staff.
- Monitors workload and personnel needs of Business Office.
- Trains develops and motivates Business Office Staff.
- Prepares and provides analysis of monthly financial and management reports.
- Prepares and ensures processing of all invoices in accordance with Accounts Payable Policies
- Monitors cash flow and assists the accounting department with monthly analysis.
- Responsible for daily cash management procedures. Receives and accounts for all cash received in accordance with Facility Policy
- Disburses and ensures disbursement of cash in accordance with Facility Policy.
- Reviews insurance contracts to assure accurate contractual reimbursement and collections and adherence to Business Office policies and procedures.
- Maintains good working relationships with insurance payors.
- Maintains good working knowledge of insurance payors reimbursement requirements and updates Business Office personnel on an as needed basis.
- Maintains inventory of forms and office supplies.
- Resolves problems with billings, collections, and medical records.
- Prepares analysis reports for annual outside audit.
- Maintains all office computer systems and programs.
- Responsible for verification that the backup process is maintained daily.
- Ensures that all staff personnel adhere to the Facility’s Integrity of Data Systems Policy.
- Ensure all computer system warranties, upgrades and maintenance contracts are maintained.
- Reviews all business procedures and recommends adjustments to Facility CEO on an as needed basis.
- Monitors fee schedule and submit suggested changes to Facility CEO.
- Periodically reviews computerized fee schedule and that all changes to fee schedule, once approved have been implemented in computer system
- Ensures that yearly coding changes have been made in the CPT computer data file.
- Assists Facility in development of annual budget.
- Assumes any other responsibilities that may be assigned by Administration on an as needed basis.
- Ensures daily that patients and their relatives are dealt with in a professional and courteous manner by the Business Office
- Managed financial processes, including budgeting, billing, and revenue cycle management.
- Analyzed operational workflows to identify areas for improvement and cost reduction strategies.
Medical Records/Scheduling
Orthopaedic Consultants/Twin City Orthopedics
02.2006 - 07.2006
- Schedule appointments
- Pull charts for appointments
- Register patients/ update information
- Make copies of charts for patients/ transfer charts
- File charts
Inventory Specialist/Supply Product Assistant
Fairview Ridges Hospital
08.2005 - 02.2006
- Purchase and Maintain Inventory for Hospital- specifically for SPD and Surgery departments
- Make sure that all items purchased are in the hospital’s budget
- Interpret O.R. Surgery schedule, create and select the appropiate medical surgical instruments and supplies for the surgery
- Decontaminate and clean patient care equipment
- Accurately log all supply requests, equipment requests and tracking to the appropiate departments and vendors
- Organize and inventory all Supply Omnicells for the Hospital
- Sterilize and maintain instruments for surgical procedures
- Cycle count and identify inventory items that are expired and recalled
- Receive all items In that were ordered and deliver to appropiate departments
Sales/Office Manager
Blackhawk Inc
03.2005 - 08.2005
- Create and maintain customers, selling computer supplies
- Offer price quotes
- Answer phones
- Process Orders
- Process Returns
- Order Inventory
- Data Entry- price verifications
Sales Manager/ Office Manager
Medical Products Resource/Twin City Medical
04.1996 - 03.2005
- Manage a Sales Team of 12- create goals, promotions, product knowledge & training for them to succeed
- Purchase Inventoried Products
- Document vendor information, product specifications, purchase prices, terms and ordering information
- Worked with the President to create and manufacture new Medical Supplies
- Coordinate product-equipment repairs-call for quotes, locate new resource repair facilities to utilize
- Maintained all current and correct documentaion for the FDA
- Work with GPO's-try to get MPR to be an approved vendor. Specifically, HealthSouth, Cardinal Health, Tenet, HealthTrust. and Premiere
- Kept and maintained logs of consignment-we have several facilities that are using our consignment program
- Keep a logged inventory sheet, periodically checking numbers of all inventories
- Quote Hospitals & Companies with competitive price structures as well as getting them to sign purchase agreements
- Worked directly with Hospital Materials Managers to maintain their budgets while purchasing supplies and equipment
- Maintain a territory
- Invoicing, Data Entry, Answering Phones, Faxing, E-mailing
- Accounts Receivable and Payable
- Organize meetings and coventions for the owner of the company
- Attended convetions such as AORN, ARHMM and Ambulatory Surgery Center Convention
- Present meetings with the owner
- Type and detail all meeting/ convention material
- Arrange travel details
- Keep detailed notes and quotes in data base
- Maintain a positive working environment
Education
Business Associates - Marketing & Management
American Sign Language
Skills
- Strategic Planning: developing and executing plans to improve the overall revenue cycle performance
- Financial Reporting: maintaining monthly KIR benchmarks, create goals and budgeting
- Accounts Receivable: currently collecting 98-106% monthly
- Medical coding and billing: expertise in billing processes and claims management
- Data Analytics: identifying trends, forecasting revenue and finding areas of improvement
- Leadership: guiding RCM teams and training staff for success
- EHR and RCM Software: Advantx, HST PM, case coordination, e-chart, Waystar, Surgical Notes, SIS, ENVI, Sage, QLIK , Press Ganey, Availity
Timeline
Business Office Manager
Minnesota Valley Surgery Center
07.2006 - Current
Medical Records/Scheduling
Orthopaedic Consultants/Twin City Orthopedics
02.2006 - 07.2006
Inventory Specialist/Supply Product Assistant
Fairview Ridges Hospital
08.2005 - 02.2006
Sales/Office Manager
Blackhawk Inc
03.2005 - 08.2005
Sales Manager/ Office Manager
Medical Products Resource/Twin City Medical
04.1996 - 03.2005