Amy Patton, CPCU
Portland
Summary
Experienced insurance professional with a strong focus on regulatory compliance, quality management, and claims management. Proven track record in driving process improvements, providing training, and ensuring adherence to industry standards. Skilled in property casualty insurance claims, conducting root cause analysis, performing audits, and implementing quality control methodologies. Thrives in a collaborative team environment and consistently achieves results while adapting to changing needs. Recognized for efficiency, reliability, problem-solving abilities, and effective communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regulatory Compliance & Quality Manager
Crawford & Company
07.2019 - Current
- Management team leader charged with oversight of Property, Liability & APD third-party claims for a large commercial insurance carrier.
- Specializing in quality control & training/coaching of adjusters on claims quality, policy coverage application & best practices.
- Quality audit, Data analytics & Commercial Property Subject Matter Expert.
- DOI complaint response & compliance management for all 50 states.
- Team Leader- ‘ZEAL’ -Women’s Leadership at Crawford.
Senior Property Claims Adjuster
Metlife
02.2014 - 07.2019
- Effectively evaluated and estimated property claims up to $150,000.
- Reviewed insurance policies to apply appropriate coverage while always providing excellent customer service.
- Communicated and collaborated with insureds, vendors & agents to successfully resolve each claim.
- Project manager & promoter of all things technology to improve the workflow and efficiency of the claims adjuster position.
- Manager-Women’s Business Network virtual group, promoting diversity and inclusion within the organization.
Senior Property Claims Adjuster
COUNTRY Financial
12.2008 - 02.2014
- Specialized in Commercial Property, Condo Unit/Association Owners & Farm Property claims.
- Evaluated coverage based on the many different available policy forms to each loss.
- Business income loss evaluation. Building loss estimates up to $150,000.
- Diversity & Inclusion Leadership Council Member.
Education
Bachelor of Science - Sociology/Psychology/Mathematics
Oregon State University
Corvallis, ORSkills
- Regulatory compliance
- Quality audit (Property/Liability/WC)
- Regulatory complaint resolution
- Property claims
- Team leadership
- Project management
- G-Suite
- Xactimate
- Onspring
- TeamThink
- Microsoft Office
Affiliations
- Managing Governor, CPCU Society 2023 to Present
- Chapter Governor, CPCU Society 2020-2023
- Chapter President, OR CPCU Society 2017
Certification
- Chartered Property Casualty Underwriter (CPCU)
- Associate In Claims (AIC)
- Associate In Insurance (AINS)
Timeline
Regulatory Compliance & Quality Manager
Crawford & Company
07.2019 - Current
Senior Property Claims Adjuster
Metlife
02.2014 - 07.2019
Senior Property Claims Adjuster
COUNTRY Financial
12.2008 - 02.2014
Bachelor of Science - Sociology/Psychology/Mathematics
Oregon State University
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