Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Amy Payne

Gallatin,TN

Summary

Dedicated and efficient Research Engineer offering Number years of experience supporting organizational goals with targeted research design and specialized parameters according to leadership. Collaborative team member with extensive experience supporting research design and amending variables to target shifting objectives. Systematic statistical analyst proficient in Software and Software programs for multi-dimensional results analysis and hypothesis projection.

Articulate communicator with skills in explaining complex topics to peers and management relating to testing, research and development tasks.

Overview

10
10
years of professional experience

Work History

Business Research and Development

First Team Staffing
Gallatin, TN
05.2019 - Current
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Negotiated contracts and closed sales with new and existing clients.
  • Communicated with local organizations to build networks and develop leads.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Researched, analyzed and projected market data for potential markets.
  • Organized focus groups to design best marketing strategy for product offerings.
  • Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Enhanced customer experience using all omnichannel offerings.
  • Managed needs of more than Number customers at once using strong prioritization and multitasking abilities.
  • Met with current clients to assess needs and develop improvement plans.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Verified work aligned with service levels agreed and client requirements.

Nurse Assistant

NHC
Gallatin, TN
01.2016 - 05.2019
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maintained best-in-class standards for individualized care in Number-bed unit by continuously checking in with patients and families and quickly providing care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Transported patients between rooms and appointments or testing locations.

Cosmetologist

Regis Hair Salon
Gallatin, TN
01.2013 - 07.2016
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Processed payments, entering sales in register for prompt customer service.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Consistently received positive performance reviews from guests.
  • Maintained Number repeat clients nail health by attaching acrylics, filing, cutting and painting nails.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Expanded client base by Number% through direct referrals.
  • Performed manicures, pedicures, paraffin wax treatments and full nail sets.
  • Increased salon profit by Number% through upselling Product and providing personalized care for return visitors.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Introduced salon to alternative hair therapies involving natural products to bring in new clients.

Education

Certificate - Cosmetology

Genesis Career College
Lebanon, TN
03.2012

Skills

  • Client Satisfaction
  • Client Retention
  • Client Interactions
  • Appointment Setting
  • Client Engagement
  • Client Development
  • Onboarding and Orientation
  • Client Requirements
  • Customer Inquiries
  • Client Interviews
  • Active Listening
  • Client Correspondence
  • Customer Experience
  • Microsoft Office
  • Information Updates
  • Product Specifications
  • Fact-Checking Skills
  • Customer Checkout
  • Repair Work
  • Service Delivery
  • Learning Strategies
  • Consultative Sales Techniques
  • Program Requirements
  • Judgment and Decision-Making
  • Team Goals
  • Creative Solutions
  • Quality Control Standards
  • Patient Admission
  • Reading Comprehension
  • Product Placement
  • Sales Management
  • Customer Accounts Management
  • Promotional Campaigns
  • Time Management
  • Product Presentation
  • Company Safety Procedures
  • Web Browser Software
  • Site Visits
  • Brand Awareness
  • Product Selection
  • Microsoft Outlook
  • Work Assignments
  • Company Standards
  • Social Perceptiveness
  • Eligibility Requirements
  • Systems Analysis
  • Microsoft Access
  • Microsoft Excel
  • Customer Care
  • Special Events

Timeline

Business Research and Development

First Team Staffing
05.2019 - Current

Nurse Assistant

NHC
01.2016 - 05.2019

Cosmetologist

Regis Hair Salon
01.2013 - 07.2016

Certificate - Cosmetology

Genesis Career College
Amy Payne