AMY PAZOS
Lake Worth,FL
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
28
28
years of professional experience
Work History
Team Lead, Title Operations
MTS Group LLC
08.2021 - Current
- Effectively communicate with team members to improve staff performance and moral
- Monitor daily operations to ensure processing of title work is completed efficiently and according to client contracts
- Cultivate strong business relationships with clients and vendors
- Solve departmental problems when issues arise
- Coordinated team projects to ensure timely completion and adherence to quality standards.
- Improved team productivity by implementing effective communication strategies.
- Enhanced team performance with regular training sessions and feedback.
- Supported team members by providing guidance and resolving conflicts.
Administrative Assistant
School District of Palm Beach County
08.2019 - 08.2021
- Managed front office operations
- Provided administrative support to the Principal and Administrative Team
- Maintained confidentiality of sensitive information by adhering to strict privacy policies for the purpose of disseminating information to the appropriate parties
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
Records Specialist
Palm Beach State College
03.2015 - 08.2019
- Analyzed, reviewed and processed Limited Access Applications
- Maintained confidential student records according to FERPA guidelines
- Evaluated student transcripts
- ERP Team Member, Workday implementation beta tester
- Served as a subject matter expert within the organization, providing guidance and support to colleagues across departments on all aspects of records management best practices.
- Provided timely and accurate guidance on college admissions processes to students, resulting in a higher rate of successful applications.
- Guided students through the college admissions process by presenting information about application requirements, financial aid options, and scholarship opportunities.
- Guided families through the complex college admissions process, demystifying requirements and expectations while alleviating stressors.
Program Director
Kidstown Learning Center
11.2006 - 03.2015
- Managed the state contract for the VPK Program
- Reported student assessments to the Florida Department of Education
- Supervised facility operations to ensure staff and facility are in compliance with state rules and regulations
- Compiled data for the accreditation process
Operations Manager
PCI Global Inc
02.1997 - 07.2006
- Supervised the Customer Service Department and managed 55 client accounts worldwide
- Generated license agreements and distributed propriety software
- Assisted in developing and editing company training materials
- Controlled annual departmental budget
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Identified new business opportunities through extensive company research
- Managed all government contracts and bids
- Scheduled and participated in field demonstrations
- Led sales team by developing thorough and timely client information
Education
Bachelor of Arts - Communications
Monmouth University
05.1995
Continuing Education Courses -
Palm Beach State College
01.2014
Skills
- Strong Communication & Organizational Skills
- Analytical Thinking
- Team Leadership
- Quality Assurance
- Training and Development
- Effective Time Management
- Strategic Planning
- Conflict Resolution
- Process Improvement
- Task Prioritization
- Microsoft Office Suite
- Google Suite Qualified
- Workday
Websites
Timeline
Team Lead, Title Operations
MTS Group LLC
08.2021 - Current
Administrative Assistant
School District of Palm Beach County
08.2019 - 08.2021
Records Specialist
Palm Beach State College
03.2015 - 08.2019
Program Director
Kidstown Learning Center
11.2006 - 03.2015
Operations Manager
PCI Global Inc
02.1997 - 07.2006
Continuing Education Courses -
Palm Beach State College
Bachelor of Arts - Communications
Monmouth University
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