Amy Peacock
Georgetown,TX
Summary
Motivated healthcare management professional with excellent leadership, communication and partnering skills. Looking for an organization that shares the same values, understands the importance of people and promotes an atmosphere conducive for the success of all employees.
Overview
17
17
years of professional experience
Work History
Physician Practice Manager/Building Manager
Ascension Medical Group
06.2023 - Current
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Develop and implement strategies to improve patient access, satisfaction and care quality.
- Provide outstanding support to entire staff which help improve process flow and boost efficiency.
- Address and remedy all patient or team member issues.
- Boost staff morale by offering constructive feedback and specific direction.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
Director of Revenue Cycle
Austin Area Obstetrics, Gynecology, and Fertility
02.2018 - Current
- Handle financial analysis and reporting of billing revenue cycle.
- Managed over $15ok i daily charges and over $2 million in monthly collections.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Monitor revenue progress against benchmark front-end metrics and accounts receivable targets to MGMA standards.
- Develop and implement policies and procedures for financial transactions resulting in standardized reports.
- Direct and oversee policies and initiatives to optimize patient financial interaction in patient operations.
- Research business opportunities and implement initiatives to increase profitability, and meeting financial objectives for facility.
- Report monthly provider production to CEO.
- Coordinate efforts across all departments to decrease billing errors and increased revenue, working closely with billing & collections to determine opportunities for improvement.
- Provide instruction, leadership, and supervision for team of more than 25 employees.
Director of Business Office
Austin Area Obstetrics, Gynecology, and Fertility
07.2013 - 12.2015
- Oversee and manage business office and patient operations.
- Implemented device inventory system to ensure accurate control measures are in place for high value inventory items such as IUD's.
- Created and implemented AR recovery program to clean up months of overdue AR that was not being worked.
- Transitioned patient operations staff to system designed to be focused on patient experience and customer service.
- Introduced concept of patient satisfaction survey program to help measure patient satisfaction levels.
- Instrumental in bringing on new lines of business such as pelvic floor therapy and clinical trials.
- Created policies and procedures for insurance collections and patient collections.
- Worked closely with Insurance Representatives on special projects.
- Worked directly with clinical team leads and physicians regarding any billing and coding changes/updates to achieve.
- Achieved National Showcase Client status with AthenaHealth where we would spend time talking with prospective Athena clients on making transition to AthenaHealth, portal adoption and overall patient flow.
- Transitioned to Director of Revenue Cycle
Assistant Director of Billing
Lone Star Circle of Care
07.2007 - 07.2013
- Monthly and weekly aging reports for 28 clinics.
- Maintain relationships with all payer representatives.
- Reconcile month end AR posting for finance and generate reports for Board of Directors review.
- Patient Collections oversight to include bad debt management and collections agency relations.
- Monitor posting of all insurance and patient payments both manually and through electronic remittance advice.
- Facilitate operational consistency by developing and implementing personnel and billing practice management procedures and policies.
- AR project management to maximize reimbursement.
- Manage billing department of 23 employees.
- Manage EDI department to assure timely and accurate claim submission, including rejection oversight.
- Train staff and providers on correct and proper coding of CPT, ICD-9 and HCPCS.
- Create, update and implement policies and procedures related to billing department.
- Approve any non contractual adjustments.
- Resolve higher level customer service issues.
- Maintain payer contracts in EPM system.
Education
Business Management
Austin Community College
Austin, TXBusiness Management
Tyler Junior College
TXSkills
- AthenaHealth Experience
- Customer Relations System and Process Training
- Powerful negotiator
- Revenue Cycle Management
- Project Management
- Strong verbal communication
- Conflict resolution
- Process implementation
- Team leadership
- Staff development
References
REFERENCES:
Available upon request
Timeline
Physician Practice Manager/Building Manager
Ascension Medical Group
06.2023 - Current
Director of Revenue Cycle
Austin Area Obstetrics, Gynecology, and Fertility
02.2018 - Current
Director of Business Office
Austin Area Obstetrics, Gynecology, and Fertility
07.2013 - 12.2015
Assistant Director of Billing
Lone Star Circle of Care
07.2007 - 07.2013
Business Management
Austin Community College
Business Management
Tyler Junior College