Summary
Overview
Work History
Skills
Timeline
Generic

Amy Pearson

Atlanta,GA

Summary

Customer service and sales professional with over four years of experience in enhancing customer loyalty and optimizing workflow. Demonstrates expertise in staff training, team coordination, and inventory optimization, contributing to improved retention and financial precision. Passionate about driving business growth through innovative service protocols and strategic sales initiatives.

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

Office Manager/customer service/sales

Appliance RN
Marietta, United States
05.2021 - 01.2023
  • Managed office tasks, streamlining processes to enhance workflow and client satisfaction.
  • Developed service protocols, fostering customer loyalty and improving retention rates.
  • Implemented sales strategies, achieving notable business growth.
  • Established a digital filing system, saving hours weekly and reducing paperwork.
  • Collaborated with suppliers to optimize inventory management and reduce costs.

Night manager/cashier

Racetrac
Marietta, United States
06.2019 - 05.2021
  • Supervised night operations, ensuring secure and efficient service, enhancing team coordination.
  • Managed cash transactions accurately, reducing errors and improving financial accuracy.
  • Trained staff, fostering a collaborative environment, and accelerating new hire productivity.
  • Resolved customer issues swiftly, boosting satisfaction and maintaining positive relationships.
  • Conducted inventory checks, enhancing stock accuracy and operational efficiency.

Skills

  • Office management
  • Customer service
  • Inventory management
  • Team leadership
  • Conflict resolution
  • Training development
  • Time management
  • Communication skills
  • Problem solving
  • Scheduling and calendar management
  • Office administration
  • Conflict management
  • Employee supervision
  • Scheduling
  • Clerical support
  • Mail handling
  • Billing
  • Employee training
  • Financial accounting
  • Document management
  • Bookkeeping
  • Staff hiring
  • Banking operations
  • Report writing
  • Organizational skills
  • Customer relations
  • Scheduling coordination
  • Relationship building
  • Cash handling
  • Sales strategy
  • Staff training
  • Performance monitoring
  • Effective communication
  • Team management
  • Employee motivation
  • Workplace safety
  • Delivery overseeing
  • Complaint handling
  • Property security
  • Guest relations expertise
  • People management
  • Policy enforcement
  • Guest assistance
  • Visual merchandising
  • Emergency response readiness
  • Shelf restocking
  • Inventory monitoring
  • Team performance monitoring
  • Customer service focus
  • Bank deposit preparation
  • Security awareness
  • Guest relations
  • Strong leadership
  • Time management expertise
  • Reliability
  • Interpersonal skills
  • Task delegation
  • Cost control
  • Multitasking capacity
  • Self motivation
  • Employee coaching and mentoring
  • Decision-making

Timeline

Office Manager/customer service/sales

Appliance RN
05.2021 - 01.2023

Night manager/cashier

Racetrac
06.2019 - 05.2021
Amy Pearson