Amy Pedroza
General Manager
Yucaipa,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Nine Fifty One Company Inc., Dba Ihop
Banning, CA
08.2017 - 03.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Prepared for and executed new menu implementations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained and supervised staff.
Server/ Assistant Manager
Nine Forty Company Inc., Dba Ihop
Redlands, CA
11.2006 - 08.2017
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Completed credit payments via card processing systems.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Education
Associates - Liberal Arts And General Studies
San Bernardino Valley College
San Bernardino, CA 08.1995 - 05.1997
Skills
Performance improvement
Effective leader
Staff training/development
Business Development
Operations management
Budget development
Exceptional interpersonal communication
Verbal and written communication
Food preparation and safety
Efficient multi-tasker
Recruitment
Project Management
Coaching and mentoring
Employee scheduling
Consistently meet goals
Food plating and presentation
Cost-controls
Conflict resolution techniques
Kitchen equipment operation and maintenance
Point of Sale (POS) system operation
Food service background
Inventory control and record keeping
Staff Management
Passion for customer satisfaction
Client account management
Budgeting
Sales expertise
Relationship building
Budget administration
Deadline-oriented
Product development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
General Manager
Nine Fifty One Company Inc., Dba Ihop
08.2017 - 03.2022
Server/ Assistant Manager
Nine Forty Company Inc., Dba Ihop
11.2006 - 08.2017
Associates - Liberal Arts And General Studies
San Bernardino Valley College
08.1995 - 05.1997