Amy Pedroza
Yucaipa,CA
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Nine Fifty One Company; Dba IHOP
Banning, CA
08.2018 - 03.2022
- Oversaw family dining restaurant business with $150,000 in monthly revenue.
- Manage operations for smooth functioning operation while maintaining high standard of customer satisfaction.
- Guaranteed guest standards by monitoring and evaluating areas of food production, food service and facilities maintenance.
- Increased sales growth of 16% over pre pandemic sales.
- Deployed solid budget control strategies to achieve revenue and profit targets.
- Accomplished company goals by accepting ownership for targets and exploring opportunities for improvement.
- Scored highest of 16 stores in district "Hospital Clean" competition.
- Improved team knowledge and abilities by training staff of 25-30 in proper procedures and standards having 99.8% overall required training completed, highest out of 66 stores.
- Deal with customer complaints and concerns achieving record 100% customer satisfaction ratings.
- Created numerous helpful communications boards and binders; ideas were so well liked some ideas were implemented company wide.
- Maintained compliance with health code and sanitation requirements: achieving 98% or above.
- Managed back of house operations including food preparation, quality control and expediting: resulting in 75% reduction of food waste and inventory variance.
- Upheld brand quality standards across all service levels.
- Coordinated budgets and financial operations to consistently meet business targets.
Assistant Manager/General Manager
Nine Forty Company; Dba IHOP
Redlands, CA
11.2006 - 08.2018
- Upheld customer service standards by empowering employees with training and personally handling advanced service and food quality issues.
- Supported restaurant manager by enforcing policies and working with employees to close skill gaps.
- Helped manager meet forecasted financial targets with strong sales, waste control and employee monitoring.
- Increased restaurant revenue by coaching employees on upselling and suggestive selling techniques.
- Kept restaurant neat and professional by monitoring and enforcing cleaning procedures.
- Achieved coverage needs through well-planned schedules and work assignments for 35 employees.
- Met strict quality standards, continuously monitoring food handling and safety.
Education
Associate of Arts - Business Administration
San Bernardino Valley College
San Bernardino, CA05.1997
Skills
- Cost Containment/Control
- Customer Service
- Facilities/Safety Management
- Guest Relations
- Loss Prevention
- P & L Management
- Policies/Procedures
- Purchasing/Inventory
- Quality Assurance
- Restaurant Management
- Staff Training
- Team Building
Certification
Servsafe Food Safety Manager Certified
Servsafe exam proctor
IHOP Certified Manager
Timeline
General Manager
Nine Fifty One Company; Dba IHOP
08.2018 - 03.2022
Assistant Manager/General Manager
Nine Forty Company; Dba IHOP
11.2006 - 08.2018
Associate of Arts - Business Administration
San Bernardino Valley College
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