Amy Penning
Martinez,CA
Summary
Experienced Project and Program Manager with a successful history at Hackensack Meridian Health and Kaiser Permanente. Skilled in engaging stakeholders and teams, possesses a strong ability to drive projects to completion while effectively managing budgets. Fosters collaboration and utilizes organizational skills to achieve significant milestones that align with project goals and enterprise objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Consultant- Project Manager for VMO/Digital Technology Services
Hackensack Meridian Health
10.2023 - 06.2024
- Company Overview: Optimum Healthcare IT
- Manage progress of all in flight contracts including vendor reach out, leadership coordination/communication, removing barriers and lending support/guidance
- Identified potential risks to develop contingency plans
- Planned, scheduled and coordinate project activities to meet deadlines
- Monitored project milestones and deliverables
- Assigned duties and responsibilities to project personnel
- Scheduled and facilitated project meetings
- Monitored performance of project team members to provide performance feedback
- Communicated with key stakeholders to determine project requirements and objectives
- Proposed, reviewed and approved modifications to project plans
- Reported project status on budget, resources, technical issues, or customer satisfaction
- Produced and distributed project documents
- Monitored costs incurred by project staff to identify budget issues
- Optimum Healthcare IT
Consultant-Application Rationalization Program Manager/Coordinator
Hackensack Meridian Health
03.2022 - 10.2023
- Company Overview: Optimum Healthcare IT
- Assess and confirm application categorization/functionality across organization to identify redundancies, outdated technology, and any other opportunities to reduce cost, mitigate risk and ensure critical business capabilities are being met
- Identified areas for improvement within existing processes and systems through extensive analysis of data sets
- Wrote and edited reports, proposals, and presentations for clients
- Established effective relationships with customers, vendors, and stakeholders at all organizational levels
- Monitored KPIs and provided regular updates to senior management
- Fostered a collaborative environment between departments in order to ensure successful project completion
- Collaborated with stakeholders to gain understanding of project goals and objectives
- Collaborated with cross-functional teams across multiple locations to ensure quality standards were met
- Maintained up-to-date knowledge of industry trends as well as emerging technologies related to consulting services
- Optimum Healthcare IT
Application Rationalization Program Manager
Kaiser Permanente
02.2017 - 07.2021
- Application Steward for Northern California Care Delivery applications and data
- Analyzed program performance and identified areas for improvement
- Monitored progress against goals, adjusting plans as necessary in order to meet changing requirements
- Led meetings with external and internal teams to align on project goals
- Successfully managed multiple programs simultaneously, ensuring all deliverables were met on time and within budget
- Collaborated with stakeholders to identify program objectives and develop strategies for meeting them
- Created reports tracking key performance indicators related to program objectives
- Collaborated with executive team to ensure program alignment with organizational objectives
- Managed budgets for multiple programs concurrently
IT Home Care Application Lead Business Consultant
Kaiser Permanente
03.2008 - 02.2017
- Support Home Care Management System site leads for all of NCAL, providing real time trouble shooting guidance to ensure all Home Health and Hospice staff are able to provide patient care and accurate documentation
- Utilized advanced problem solving techniques to resolve complex issues quickly and efficiently while mitigating risks associated with change management initiatives
- Communicated effectively with senior executives regarding strategic objectives; provided clear recommendations for meeting those objectives within desired timeframes
- Advised clients on the implementation of new business processes and systems
- Provided business-related guidance to associates through huddles and team meetings
- Created or maintained database of customer accounts
Business Application Coordinator - Epic Ambulatory Roll-Out NCAL
Kaiser Permanente
06.2007 - 03.2008
- Provide EPIC Ambulatory go-live support (Electronic Health Record documentation system) for multiple sites and departments throughout Northern California
- Reviewed user feedback to determine areas where improvements can be made
- Provided guidance on best practices for using applications within the organization
- Provided technical support to clients regarding the use of applications, troubleshooting errors and resolving any issues promptly
- Managed customer inquiries related to application usage via email, phone or chat support systems
- Provided users with technical support for computer problems
- Analyzed workflow, established priorities, developed standards, and set deadlines
Homecare Application Lead/Trainer
Kaiser Permanente
05.2005 - 06.2007
- Provide day to day on site/on hands support to management, clinical and clerical staff
- Created, organized, and facilitated interactive workshops on a variety of topics related to clinical documentation and administrative functions for Home Health and Hospice staff of all levels
- Provided guidance and mentorship to new hires as they adjusted to their roles
- Developed and implemented comprehensive training programs to ensure employees had the necessary skills to meet job requirements
- Built relationships with staff members at all levels of the organization by effectively communicating expectations and goals
- Gathered feedback from participants after each session to measure success rate
- Maintained accurate records of training activities, materials used, and participant progress
- Collaborated with department managers to design effective curriculum for onboarding processes
- Monitored compliance with corporate policies through ongoing coaching sessions with staff members
Scheduling Clerk - Home Health
Kaiser Permanente
03.2002 - 05.2005
- Maintain daily schedule of multidisciplinary patient appointments for Home Health for KP's largest service area in Northern California
- Resolved conflicts between employees' availability and patient needs/urgency
- Collaborated with management to develop strategies for improving efficiency within the department
- Developed and maintained accurate records of employee work schedules
- Provided communication related to shift changes or schedule adjustments
- Ensured compliance with all applicable labor laws, safety regulations, and company policies
- Monitored overtime usage to ensure budgetary constraints were followed
- Ensured compliance with all policies and procedures related to scheduling
Education
Project Management Certification Course
Calbright.edu
Bachelor Of Administrative Studies - Business Administration
Capella University
Minneapolis, MN2027
Skills
- Stakeholder Engagement
- Vendor Management
- Scope Management
- Process Improvement
- Organizational Skills
- Budget Management
- Problem Solving
- Business analysis
- Project planning and development
- Team collaboration
- Verbal and written communication
- Customer relations
- Task prioritization
- Client relations
- Staff management
- Agile methodology
- Budget control
- Cross-functional collaboration
- Coaching and mentoring
- Presentations
- Progress reporting
- Risk management
- Meeting facilitation
- Conflict management
Certification
- Certified Scrum Master, 2017, not renewed
- PMP Certification, In progress, Q3 2025
Timeline
Consultant- Project Manager for VMO/Digital Technology Services
Hackensack Meridian Health
10.2023 - 06.2024
Consultant-Application Rationalization Program Manager/Coordinator
Hackensack Meridian Health
03.2022 - 10.2023
Application Rationalization Program Manager
Kaiser Permanente
02.2017 - 07.2021
IT Home Care Application Lead Business Consultant
Kaiser Permanente
03.2008 - 02.2017
Business Application Coordinator - Epic Ambulatory Roll-Out NCAL
Kaiser Permanente
06.2007 - 03.2008
Homecare Application Lead/Trainer
Kaiser Permanente
05.2005 - 06.2007
Scheduling Clerk - Home Health
Kaiser Permanente
03.2002 - 05.2005
Project Management Certification Course
Calbright.edu
Bachelor Of Administrative Studies - Business Administration
Capella University
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