Amy PeQueen
Hinsdale
Summary
Dedicated hospitality aide with experience at The Pines Healthcare, skilled in enhancing resident satisfaction through attentive service and effective communication. Proven ability to manage multiple tasks, ensuring safety for fall-risk patients while fostering a positive environment. Strong in stock replenishment and committed to maintaining high standards of care and cleanliness.
Overview
25
25
years of professional experience
Work History
Hospitality Aide
The Pines Healthcare
01.2025 - Current
- Replenished Ice on my unit
- Take Residents to Dining room
- Pass Drinks and trays
- Take Residents back to their units
- Stock carts
- Take Residents to Activities
- Sit with fall risk patients
- Dinner bring residents to Dining room
- Pass Drinks and Trays
- Take residents back to their units
- Watch Fall risk Residents
Food Service Worker
The Pines Nursing and Rehab Machias
08.2000 - 01.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Education
Cosmetology
Ten Broeck Academy
Franklinville, NY06.1998
Skills
Bringing residents to dining room to eat
Replenish Stock
Taking residents to Activities
Watching Fall risk patients
Timeline
Hospitality Aide
The Pines Healthcare
01.2025 - Current
Food Service Worker
The Pines Nursing and Rehab Machias
08.2000 - 01.2025
Cosmetology
Ten Broeck Academy
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