Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
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Amy Perez

Rialto,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Service Specialist

AAA Auto Club of Southern California
01.2023 - Current
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
  • Enhanced office productivity by managing a high volume of title applications,registrations and paperwork daily.
  • Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
  • Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
  • Checked documents for accuracy and correct signing before notarizing.

Sales Supervisor

Macy's
04.2017 - 12.2022
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

High School Diploma -

Mt. San Antonio College
Walnut, CA
07-2027

Skills

  • Customer service standards
  • Exceptional communication
  • Payment management
  • Service sales
  • Bilingual
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Proficient in Microsoft Word
  • Typing 45 WPM

Certification

  • Notary License, Active till October 2027.

Languages

Spanish
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Member Service Specialist

AAA Auto Club of Southern California
01.2023 - Current

Sales Supervisor

Macy's
04.2017 - 12.2022

High School Diploma -

Mt. San Antonio College

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