Amy Peterson
Watford City,ND
Overview
16
16
years of professional experience
Work History
Commerical Account Manager
W.W. Grainger Corporate
04.2017 - Current
- Prepared customer presentations and demonstrations of products to solicit new business.
- Kept detailed records of daily activities through online customer database.
- Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.
- Built diverse and consistent sales portfolio.
- Worked closely with credit control department to ensure timely collection of receivables while minimizing risk exposure.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Developed comprehensive reports to keep senior management informed on account status and progress towards goals.
- Maintained detailed records of each account, documenting interactions, transactions, correspondence, agreements, and related information for easy access by team members as needed.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Contributed to team objectives in fast-paced environment.
- Evaluated client feedback and implemented appropriate changes to enhance overall customer satisfaction.
Sales Account Manager
SYSCO Food Services
05.2015 - 01.2017
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of productsservices.
- Attracted [Number] new accounts through targeted client development.
- Evaluated performance against goals and implemented appropriate development plans.
- Analyzed and reported on customer activity, business trends and areas of concern.
Account Manager
Coca Cola Refreshments
06.2011 - 05.2015
- Liaised with marketing and sales teams to develop targeted campaigns.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Consulted with businesses to supply accurate product and service information.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
International Account Manager
Idaho Milk Products
01.2008 - 06.2011
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Developed, maintained and utilized diverse client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built diverse and consistent sales portfolio.
- Negotiated favorable contract terms with clients, securing long-term commitment and generating repeat business.
Education
No Degree - International Business
College of Southern Idaho
Twin Falls, ID05.2011
High School Diploma -
Gooding High School
Gooding, ID05.2006
Skills
- Account Servicing
- Client Relationship Building
- Client acquisition
- Proposal Writing
- Competitor Analysis
- Deal Closing
- Opening and closing procedures
- Relationship Management
- Stock management
- Sales tactics
- Contract Negotiation
- Brand Awareness
- Territory Management
- Revenue Generation
- Sales Pipeline Management
- Processing payments
- Troubleshooting
- Relationship Building
- Multitasking Abilities
- [Type] Software Proficiency
- Teamwork and Collaboration
- Organizational Skills
- Quality Assurance
- Microsoft Word
- Flexible and Adaptable
- Verbal Communication
- Data Entry
- Attention to Detail
Timeline
Commerical Account Manager
W.W. Grainger Corporate
04.2017 - Current
Sales Account Manager
SYSCO Food Services
05.2015 - 01.2017
Account Manager
Coca Cola Refreshments
06.2011 - 05.2015
International Account Manager
Idaho Milk Products
01.2008 - 06.2011
No Degree - International Business
College of Southern Idaho
High School Diploma -
Gooding High School
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