Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Amy Phanthavong Le

Amy Phanthavong Le

Renton,WA

Summary

To obtain a position where I will utilize my skill set, experience, and education in Business Administration, data entry, and customer service.

Experienced with managing accounts receivable and ensuring timely collections. Utilizes exceptional analytical skills to reconcile accounts and identify discrepancies. Track record of maintaining accurate financial records and fostering productive client relationships.

Overview

16
16
years of professional experience

Work History

Accounts Receivable Specialist

Zonar Systems
01.2019 - 08.2024
  • Use Business Central, billing app, Ground Traffic Control (GTC); to bill customers monthly, quarterly, annual service renewal
  • Maintained main accounts as Swift, OZARK, Custom Trucks
  • Processed activation, cancellation, deactivation for customer's account by using GTC report, Business Central to adjust accounts and/or credit as needed
  • Process credit card payments through a generated monthly report and over the phone
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.

Sales Coordinator/Sales Assistant

Zonar Systems
10.2016 - 01.2019
  • Manage quotes and order requests queues to assure prompt response and processing expectations
  • Facilitate interdepartmental communication necessary to ensure accurate customer service and product pricing, production lead timing, and post-sale expectations
  • Serve as internal sales support for field and inside sales representatives and assisted in ensuring successful sales transaction
  • Ensure completeness of service quote requirements including, but not limited to, up-to-date contract and service terms, accurate customer asset information, and precise CRM entry for accurate reporting
  • Worked closely with the sales team to prioritizetasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Responsible for obtaining required pertinent information and quality checking information, from direct sales representatives pertaining to quotes and order request submission


Material Planner

Kenworth Truck Company
07.2013 - 10.2016
  • Responsible for ensuring parts availability and delivery to support manufacturing requirements by maintaining accurate and necessary inventory levels based on current inventory, forecast demand, and historical purchase trend
  • Reviewed sales and engineering releases, historical data, shortage or exception reports to ensure accurate manufacturing requirements
  • Managed and maintained business operations and supply base with regards to completed transactions, deliverables, issuing and receiving purchase orders, inventory management, invoicing, pricing accuracy, and receiving discrepancies
  • Effectively and efficiently worked with Division Planners and Corporate Purchasing personnel to resolve receiving discrepancies, on-hand discrepancies, invoicing discrepancies, packaging matters, and other ongoing issues
  • Reduced lead times for critical materials by establishing strong relationships with suppliers and streamlining procurement processes.

Material Clerk Specialist

Kenworth Truck Company
12.2010 - 07.2013
  • MRO purchasing assistant and paint purchaser; responsible for creating, placing, and confirming Maintenance and Engineering purchase requisitions and orders
  • Responsible for maintaining current and archived files and records, and purged historical data as necessary
  • Assisted coverage to Material Planner by issuing and expediting order release to meet production schedules, maintain inventory requirements, managed manufacturing parts through internal systems, and assisted other departments and suppliers in identifying and solving with their part planning and inventory when needed

Sales Associate

JcPenney’s
08.2008 - 09.2009
  • Provided customer service to customers by facilitating transactions, communicating in-store promotions, and assisted with product questions
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

AA - Business Management

Renton Technical College
Renton, WA
06-2010

Diploma -

Franklin High School
Seattle, WA
01.2007

Skills

  • Accounts receivable
  • Time management
  • Aging reports analysis
  • Account reconciliation
  • Microsoft office
  • Customer service support

Awards

  • Microsoft Certified Application Specialist, PowerPoint
  • Customer Service Award, 2008

Timeline

Accounts Receivable Specialist

Zonar Systems
01.2019 - 08.2024

Sales Coordinator/Sales Assistant

Zonar Systems
10.2016 - 01.2019

Material Planner

Kenworth Truck Company
07.2013 - 10.2016

Material Clerk Specialist

Kenworth Truck Company
12.2010 - 07.2013

Sales Associate

JcPenney’s
08.2008 - 09.2009

Diploma -

Franklin High School

AA - Business Management

Renton Technical College

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Amy Phanthavong Le