Amy Phelps
Jackson,MS
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs.
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace.
Highly dependable, ethical and reliable support specialist.
Overview
17
17
years of professional experience
Work History
Administrative Coordinator
Bath Fitter
06.2018 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Kept high average of performance evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 10+ employees.
Call Center Associate/ Live Chat
Saks Incorporated
03.2016 - 03.2018
- Acted professionally and patiently when addressing negative customer feedback
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Met or exceeded service and quality standards every review period
- Gathered and verified all required customer information for tracking purposes
- Mastery of customer service management systems and databases
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
- Referred unresolved customer grievances to designated departments for further investigation
- Managed high call volume with tact and professionalism
- Addressed and resolved customer product complaints empathetically and professionally
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Custodian
Riteway
12.2013 - 02.2016
- Scrubbed, top-coated, buffed and varnished hard floors
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees
- Mixed water and detergents in containers to prepare chemical cleaning solutions
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
- Kept janitorial closets clean and organized
- Supervised cleaning, maintenance and care of building and grounds
- Dusted all furniture and fixtures thoroughly and carefully
- Properly labeled and diluted all cleaning solutions.
Registered Pharmacy Tech
Walgreens
06.2012 - 11.2013
- Set up and modified patient profiles to include current medications and insurance details.
- Assisted customers by answering any questions pertaining to refills and current prescriptions ready
- Collected co-payments or full payments from customers.
- Operated POS
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Did daily inventory as needed
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted with drive through
- Registered with State Of Mississippi.
Assistant Store Manager
Dollar General
01.2008 - 02.2012
- Reported to district manager regarding all store and staff issues
- Generated repeat business through exceptional customer service
- Conducted store inventories once per quarter
- Trained and developed new associates on POS system and key sales tactics
- Assigned employees to specific duties to best meet needs of store
- Promoted from Team Leader to Assistant Manager within 2 months
- Reordered inventory when it dropped below predetermined levels
- Counted cash drawers and made bank deposits
- Interviewed job candidates and made staffing decisions
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented new ordering process and identified poor work habits to improve process effectiveness.
Education
GED - General
Morrison Adult Education Center
Jackson, MS01.2013
Skills
- Excellent customer service skills
- Detail-oriented
- Goal-oriented
- Strategic thinker
- Staff training and development
- Microsoft Excel
- Filing
- Bookkeeping
- Multitasking
- Record-keeping
- Payroll and budgeting
Timeline
Administrative Coordinator
Bath Fitter
06.2018 - Current
Call Center Associate/ Live Chat
Saks Incorporated
03.2016 - 03.2018
Custodian
Riteway
12.2013 - 02.2016
Registered Pharmacy Tech
Walgreens
06.2012 - 11.2013
Assistant Store Manager
Dollar General
01.2008 - 02.2012
GED - General
Morrison Adult Education Center
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