Amy Phelps
Jackson,MI
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
25
25
years of professional experience
Work History
Call Center Representative
RMS Foods
09.2023 - 05.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Representative
CDK Global
03.2020 - 09.2023
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
Donation Agent
Kaizen Advance
01.2019 - 02.2020
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Server/Bartender
Outback Steakhouse
04.2003 - 08.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/Bartender
Lone Star Steakhouse & Saloon
02.2000 - 03.2003
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate's in Medical Transcription - Medical Transcription
Everrett Community College
Everett, WA03-2020
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Inbound phone calls
Timeline
Call Center Representative
RMS Foods
09.2023 - 05.2025
Call Center Representative
CDK Global
03.2020 - 09.2023
Donation Agent
Kaizen Advance
01.2019 - 02.2020
Server/Bartender
Outback Steakhouse
04.2003 - 08.2011
Server/Bartender
Lone Star Steakhouse & Saloon
02.2000 - 03.2003
Associate's in Medical Transcription - Medical Transcription
Everrett Community College
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