Amy Philhower

Pull orders, box orders , and ship orders. Send emails to customers about their shipments. Customer service as well. Making sure our clients have and get what they need in a timely manner.

• Assisted in preparing shipping documentation for outgoing products
• Supported warehouse staff with organizing and labeling products
• Utilized tracking software to monitor shipment status efficiently
• Learned safety protocols to ensure compliance during operations
• Contributed to maintaining a clean and organized work environment
• Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
• Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
• Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.

• Operated CNC machines to produce precision parts per specifications
• Conducted regular maintenance checks to ensure optimal machine performance
• Collaborated with team members to streamline workflow and improve efficiency
• Trained junior operators on safe machine operation and quality standards
• Ensured compliance with safety protocols and industry regulations during operations
• Properly loaded and unloaded materials in and out of machines.
• Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
• Inspected finished parts by checking for defects to meet quality standards.
• Monitored machines during operation to make adjustments when necessary and produce quality parts.
• Trained and coached new team members on proper machine set-up procedures.
• Moved finished work to correct staging area for disposition.
• Manually set up machinery, lathes, and grinders.
• Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
• Learned and followed safety procedures to keep machines operated safely and prevent accidents.

• Operated machinery to ensure efficient production flow and maintain high-quality standards.
• Conducted routine maintenance checks to minimize equipment downtime and enhance operational efficiency.
• Monitored production processes, identifying issues and implementing corrective actions to optimize output.
• Collaborated with team members to streamline workflows, improving overall productivity in manufacturing processes.
• Assisted in troubleshooting equipment malfunctions, ensuring timely resolutions to maintain production schedules.
• Implemented process improvements that reduced waste and enhanced resource utilization on the production line.
• Maintained accurate records of production activities, contributing to compliance with quality assurance standards.
• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
• Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.

• Promoted positive member relations through providing excellent customer service.
• Greeted customers and provided outstanding customer service.
• Strengthened client relationships by providing exceptional customer service and support.
• Provided exceptional customer service, resolving client inquiries quickly and professionally.
• Provided high-level customer service, resolving issues promptly.
• Enhanced customer service based on feedback from guests.
• Provided exceptional customer service, resolving issues promptly and exceeding expectations.
• Immediately brought critical issues to customer service manager for resolution.
• Displayed very good communication and customer service skills.
• Delivered exceptional customer service, addressing guest concerns promptly and professionally.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.