Amy Phillips
Mount Pulaski,Illinois
Summary
With over 14 years of experience in the health insurance industry, I am passionate about Organizational Development and Leadership. I am dedicated to helping organizations achieve their strategic goals, improve their performance, and enhance their culture. As a Prosci Certified Change Practitioner, I apply the best practices of change management to support complex and large-scale organizational transformations. I also leverage my skills in process improvement, analytical thinking, and team leadership to design and deliver effective training and facilitation programs that empower employees and leaders to adapt to change and thrive in a dynamic environment. I have a master's degree in Organizational Leadership from Southern New Hampshire University, and I am also certified in Lean Six Sigma and ATD Training & Facilitation. I am always eager to learn new things, collaborate with diverse stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Organizational Development Consultant
Memorial Health
07.2022 - 08.2023
- Identifies, designs, develops, and implements organizational development strategic initiatives that enhance performance, productivity, and engagement of the workforce
- Develops and facilitates change management initiatives and education for continuous learning and improvement to support health system goals and strategies
- Accesses organizational culture and provides process consultation to internal and external stakeholders, at all levels of leadership, to move the organization forward.
- Prosci Change Management Certified
Contract Administrative Consultant
Blue Cross Blue Shield Illinois
07.2021 - 07.2022
- Responsible for acting as a lead individual contributor within the Contract Administration department, working to establish and maintain relationships with HCSC premier and high-end growth account management and customers
- This position is responsible for driving key initiatives that materially advance the productivity of the team, including supporting special initiatives and projects, providing support and leadership for quality improvement initiatives, reporting and analysis, and acting as a product owner and key business stakeholder to ensure continuity of deliverables to stakeholders across Contract Administration functional areas.
- Project Management
- Change Management
- Training Development and Implementation
- Internal & External Consulting
- Strong communication skills with Senior Leadership
Provider Network Consultant
Blue Cross Blue Shield Illinois
03.2018 - 07.2021
- Responsible for developing and maintaining cooperative working relationships with multiple members of contracting provider community
- Responsible for provider training, researching problems, and ensuring providers follow their contractual obligations
- Work closely with internal business partners to find resolutions for provider issues and concerns
- Responsible for educating providers on contracting, credentialing, strategic planning, and other areas as needed
- Work with internal business partners analyze provider issues, trend reporting, and claims resolution procedures
- Responsible for managing multiple time sensitive projects simultaneously
- Other duties include: Project management, strategic planning, quality initiatives and application for various accreditations and programs, creation of training materials & sessions for provider community, peers, & internal business partners
- Participate in and/or lead large variety of cross-functional work groups
- Experience in commercial, Medicaid, and Medicare Products.
Provider Advocate Specialist
Blue Cross Blue Shield Illinois
09.2015 - 03.2018
- Responsible for aiding internal/external customers in resolution of complex claims and customer service issues, pricing, coding, and contract issues; and working with internal departments to evaluate and resolve provider service and claims issues
- Provides needed education to providers when needed.
Customer Advocate
Blue Cross Blue Shield Illinois
03.2008 - 09.2015
- Responsible for aiding internal/external customers in resolution of complex claims and customer service issues, pricing, coding, and contract issues; and working with internal departments to evaluate and resolve provider service and claims issues
- Provides needed education to providers when needed.
Education
MS - Organizational Leadership
Southern New Hampshire University
05.2022
BS - Sociology
Illinois State University
12.2007
Skills
- Organizational Leadership
- Change Management
- Coaching
- Team Development & Building
- Team Management
- Organizational Development
- Project Management
- Management, Leadership Development, Leadership Training
- Strategic Planning, Strategy Development,
- Workforce Development,Talent Management, Workforce Planning
Certification
Prosci Change Management
ATD Training & Facilitation
Lean Six Sigma Yellow Belt
Timeline
Organizational Development Consultant
Memorial Health
07.2022 - 08.2023
Contract Administrative Consultant
Blue Cross Blue Shield Illinois
07.2021 - 07.2022
Provider Network Consultant
Blue Cross Blue Shield Illinois
03.2018 - 07.2021
Provider Advocate Specialist
Blue Cross Blue Shield Illinois
09.2015 - 03.2018
Customer Advocate
Blue Cross Blue Shield Illinois
03.2008 - 09.2015
MS - Organizational Leadership
Southern New Hampshire University
BS - Sociology
Illinois State University
Similar Profiles
Aaron KohlerAaron Kohler
Senior HRIS Analyst at Memorial HealthSenior HRIS Analyst at Memorial Health
Sara AmosSara Amos
Ambulatory Systems Analyst II at Memorial HealthAmbulatory Systems Analyst II at Memorial Health
Caitlin WestCaitlin West
Registered Nurse- Clinical Support Team at Memorial HealthRegistered Nurse- Clinical Support Team at Memorial Health
Audra BanisterAudra Banister
Senior Financial Assistance Representative at Memorial HealthSenior Financial Assistance Representative at Memorial Health
Michelle MasonMichelle Mason
LPN Office Nurse at Springfield ClinicLPN Office Nurse at Springfield Clinic