Amy Phillips
Copperhill,TN
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. I have worked with multiple EMR interfaces and I am very familiar with obtaining Prior Authorizations both pharmaceutical and medical.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
McCaysville Drug And Gun
03.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Medical Office Manager
Dr. Richard Tanner
03.2013 - 05.2020
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Assisted with regulatory issues such as compliance.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Medical Assistant
Dr. Frank Wood
05.2008 - 02.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Pharmacy Technician
Copper Basin Medical Center
04.2005 - 01.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured, and compounded medications following standard procedures.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Associate of Science - Nursing
Chattanooga State Community College
Chattanooga, TN05.2024
Pharmacy Technician - Pharmacy
The University of Tennessee - Knoxville
Knoxville, TN05.2005
Skills
- Prescription Filling
- Supply Restocking
- Regulatory Compliance
- Drug Inventory Control
- Medication Dispensing
- Insurance Billing
- Intravenous Admixture Preparation
- Drug Utilization Review
- Interpreting and Processing Medication Orders
- New Hire Onboarding
- Medicare and Medicaid Process
- Problem-Solving Skills
- Patient Education and Counseling
- Team Collaboration
- Confidentiality and HIPAA
Timeline
Pharmacy Technician
McCaysville Drug And Gun
03.2022 - Current
Medical Office Manager
Dr. Richard Tanner
03.2013 - 05.2020
Medical Assistant
Dr. Frank Wood
05.2008 - 02.2015
Pharmacy Technician
Copper Basin Medical Center
04.2005 - 01.2009
Associate of Science - Nursing
Chattanooga State Community College
Pharmacy Technician - Pharmacy
The University of Tennessee - Knoxville
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