Amy Phillips
Somerset,KY
Summary
Direct Support Professional with 3+ years of experience in patient care and direct support. Demonstrates Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
21
21
years of professional experience
Work History
Direct Support Specialist / Caregiver
Family Choice Care
07.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
Direct Support Professional
THE ADANTA GROUP
02.2021 - 04.2024
- Plan nutritious meals and evaluate patient health, ensuring optimal well-being and dietary adherence
- Provide essential patient care, including grooming and personal hygiene, enhancing client comfort
- Operate lifting equipment safely, reducing injury risks and improving client mobility
- Run errands and transport clients, ensuring timely and efficient service delivery
- Communicate effectively with patients, supervisors, and families, fostering trust and cooperation
Floor Representative
ProVantage Corporate Solutions
09.2021 - 12.2021
- Organized store displays and signage, improving customer navigation and increasing sales
- Assembled and dismantled shelving units, ensuring store readiness and functionality
- Priced and stocked merchandise, maintaining inventory accuracy and product availability
- Conducted inventory checks and updated system numbers, enhancing stock management
- Executed store layout updates, improving overall store efficiency
Machine Operator
Eagle Hardwood
02.2020 - 03.2021
- Operated forklift to ensure efficient material handling and storage
- Updated daily production logs, promptly reporting incidents to management
- Set up and ran machinery, producing high-quality industrial products
- Defined job parameters to achieve high scores on production tests
Professional Cleaner
Self Employed
02.2017 - 03.2021
- Secured and managed client base, ensuring consistent service quality and customer satisfaction
- Efficiently cleaned homes and offices, maintaining high standards of cleanliness and hygiene
- Maintained hot tubs, ensuring safety and operational efficiency for clients
- Shampooed carpets, enhancing appearance and prolonging carpet life
Quality Analyst
Tyson Foods Incorporated
02.2018 - 02.2020
- Reported quality metrics to leadership, addressing consistency issues and production deficiencies
- Distributed weekly feedback to enhance service time, quality, and productivity
- Collaborated with management to train staff on improved processes and quality maintenance
- Inspected and documented finished goods, ensuring they met customer specifications and quality standards
Store Manager
The Good Samaritan Thrift Store
01.2012 - 01.2018
- Enhanced sales and reduced shrinkage through excellent customer service and adherence to standards
- Opened new store location, hiring and training a proficient team from scratch
- Implemented processes that increased long-term business success and profitability
- Maintained inventory controls and organized backroom for efficient stock rotation
- Set and optimized internal policies to meet customer demands effectively
Operational Sales Manager
BB&G Marketing
03.2004 - 06.2012
- Led and trained sales and operations team, surpassing sales quotas and enhancing profitability
- Implemented sales and operational policies across multiple facilities, achieving measurable results
- Increased monthly gross sales and exceeded revenue targets through effective strategies
- Developed marketing pipelines, significantly boosting profitability and customer satisfaction
- Cultivated new customer relationships, consistently meeting sales goals and service targets
Education
High school diploma -
Ionia High School
Ionia, MI05.1993
Skills
- Patient Care
- First-aid and CPR
- Adaptive equipment use
- Physical assistance
- Daily living assistance
- Special Needs Care
- Personal Hygiene Assistance
- Meal Preparation
- Disability Awareness
- Emotional Support
- Decision-Making
- Documentation and Recordkeeping
- Medication Management
- Household Cleaning
Timeline
Direct Support Specialist / Caregiver
Family Choice Care
07.2024 - Current
Floor Representative
ProVantage Corporate Solutions
09.2021 - 12.2021
Direct Support Professional
THE ADANTA GROUP
02.2021 - 04.2024
Machine Operator
Eagle Hardwood
02.2020 - 03.2021
Quality Analyst
Tyson Foods Incorporated
02.2018 - 02.2020
Professional Cleaner
Self Employed
02.2017 - 03.2021
Store Manager
The Good Samaritan Thrift Store
01.2012 - 01.2018
Operational Sales Manager
BB&G Marketing
03.2004 - 06.2012
High school diploma -
Ionia High School
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