Amy Phillips
Copperhill,TN
Summary
Proficient in regulatory compliance and clinical documentation, I excel in delivering high-quality service while optimizing operational efficiency.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
25
25
years of professional experience
Work History
Owner/Photographer
The Picture Place On The River
07.2017 - Current
- Directed overall operations, ensuring high-quality service and customer satisfaction.
- Managed budgeting and financial planning to optimize profitability and resource allocation.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Cultivated partnerships with local businesses to expand service offerings and community engagement.
- Captured high-quality images for various clients, ensuring adherence to project specifications.
- Collaborated with clients to understand desired themes and concepts for photo shoots.
- Developed and maintained a professional portfolio showcasing diverse photography styles.
Authorization Coordinator
Lincare Healthcare
02.2024 - 10.2025
- Coordinated patient authorization requests to ensure timely processing and compliance with insurance guidelines.
- Managed communication between healthcare providers and payers, facilitating efficient resolution of authorization issues.
- Reviewed clinical documentation for accuracy and completeness to support prior authorization submissions.
- Implemented tracking systems for authorization requests, enhancing overall workflow efficiency.
- Assisted patients with inquiries about insurance coverage and benefits.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Provided support in navigating complex billing statements and payment options.
Medical Staff Credentialing Coordinator
Dr. Eric Satterfield
01.2023 - 02.2025
- Coordinated credentialing processes for medical staff, ensuring compliance with regulatory standards.
- Managed documentation collection and verification for physician applications and renewals.
- Implemented efficient tracking systems for credentialing status updates and deadlines.
- Collaborated with healthcare providers to resolve discrepancies in credentialing records.
- Reviewed and analyzed applications to ensure accuracy of submitted credentials and qualifications.
- Advised management on best practices for maintaining up-to-date staff credentials and licenses.
Pharmacy Technician Supervisor
Mccaysville Drug Center
03.2022 - 07.2024
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior technicians to enhance team performance and service quality.
- Implemented process improvements to optimize workflow efficiency and patient satisfaction.
- Coordinated inventory management, maintaining accurate stock levels and minimizing shortages.
- Developed training materials for new hires, promoting consistency in operational procedures.
- Collaborated with healthcare professionals to resolve medication-related issues effectively.
- Dispensed medications accurately and efficiently to patients, ensuring compliance with pharmacy laws and regulations.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock of pharmaceuticals and medical supplies.
- Assisted pharmacists in preparing prescriptions, verifying patient information for accuracy and safety.
Medical Office Manager
Dr. Richard Tanner
05.2013 - 07.2020
- Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
- Supervised daily operations, ensuring compliance with healthcare regulations and standards.
- Implemented electronic health record (EHR) systems to improve patient data management and accessibility.
- Trained and mentored administrative staff on office procedures and best practices for patient care.
- Conducted thorough background checks and verification of credentials for accuracy and completeness.
- Managed credentialing processes for healthcare providers, ensuring compliance with regulatory standards.
- Streamlined application review procedures, improving turnaround time for provider approvals.
Commercial Sales Manager
OAC
05.2008 - 11.2014
- Developed strategic sales plans to drive revenue growth and enhance market presence.
- Led cross-functional teams to implement initiatives improving customer engagement and satisfaction.
- Analyzed market trends to identify opportunities, shaping product offerings and pricing strategies.
- Mentored junior sales staff, fostering development of skills in negotiation and relationship management.
- Collaborated with marketing teams to create targeted campaigns that increased lead generation effectiveness.
- Negotiated high-value contracts, ensuring alignment with company objectives while maximizing profitability.
Medical Assistant
Dr, Frank Wood
01.2005 - 01.2014
- Administered patient care, ensuring comfort and safety during medical procedures.
- Assisted in scheduling appointments and managing patient flow effectively.
- Supported clinical staff in maintaining accurate patient records and documentation.
- Educated patients on treatment plans and medication management for improved health outcomes.
- Coordinated laboratory tests and communicated results promptly to relevant healthcare providers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Pharmacy Tech Hospital Based
CBMC
09.2000 - 02.2008
- Managed medication inventory to ensure accurate stock levels and prevent shortages.
- Processed prescription orders efficiently, adhering to regulatory guidelines and company policies.
- Collaborated with pharmacists to optimize patient medication therapy management processes.
- Trained and mentored junior pharmacy staff on best practices and operational procedures.
- Monitored inventory levels, ensuring timely reordering of pharmaceutical supplies.
- Collaborated with pharmacists to optimize medication preparation processes.
- Compounded medications following precise formulas and regulations.
Education
Bachelor of Science - Health And Human Services
UMA
Tampa, FL03-2026
Associate of Science - Pharmacy Tech
University of Tennessee At Knoxville
Knoxville, TN05-2002
Skills
- Customer relations
- Pharmacy operations management
- Regulatory compliance
- HIPAA compliance
- Background checks
- Provider relations
- Report generation
- Pharmacy software proficiency
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Immunization administration
Timeline
Authorization Coordinator
Lincare Healthcare
02.2024 - 10.2025
Medical Staff Credentialing Coordinator
Dr. Eric Satterfield
01.2023 - 02.2025
Pharmacy Technician Supervisor
Mccaysville Drug Center
03.2022 - 07.2024
Owner/Photographer
The Picture Place On The River
07.2017 - Current
Medical Office Manager
Dr. Richard Tanner
05.2013 - 07.2020
Commercial Sales Manager
OAC
05.2008 - 11.2014
Medical Assistant
Dr, Frank Wood
01.2005 - 01.2014
Pharmacy Tech Hospital Based
CBMC
09.2000 - 02.2008
Bachelor of Science - Health And Human Services
UMA
Associate of Science - Pharmacy Tech
University of Tennessee At Knoxville