Amy Phillips
Ooltewah,TN
Summary
Dynamic Property Manager with a proven track record at Sterling Management, enhancing occupancy rates through strategic marketing and tenant screening. Skilled in conflict management. I excel in maintaining operational excellence while fostering positive tenant relationships. Proficient in Excel, I streamline processes to ensure efficiency and satisfaction.
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Property Manager
Sterling Management
01.2025 - Current
- Managed multiple properties simultaneously, to maintain high levels of operational excellence.
- Assisted in lease administration, including preparation and documentation of rental agreements.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Fulfillment Lead
Belk Department Store
06.2024 - 02.2025
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Handled production picking, packing and shipping orders.
- Streamlined order fulfillment processes to enhance efficiency and accuracy in inventory management.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Collaborated with cross-functional teams to resolve issues impacting fulfillment timelines.
Executive of Driver Relations
Amazon
04.2019 - 03.2024
- Developed strong relationships with clients and delivery drivers, fostering trust through professionalism and reliability in transportation services provided.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Monitored surveillance systems for theft and insubordination, implemented employee write-ups including termination.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Coordinated efficient routes to avoid delays and optimize schedules.
Education
High School Diploma -
Ooltewah
Ooltewah, TNSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Executive support
- Professional and mature
- Excel spreadsheets
- Conflict management
- Inventory monitoring
- Multitasking Abilities
- Excellent communication
- Logistics management
Timeline
Property Manager
Sterling Management
01.2025 - Current
Fulfillment Lead
Belk Department Store
06.2024 - 02.2025
Executive of Driver Relations
Amazon
04.2019 - 03.2024
High School Diploma -
Ooltewah