Amy Phu
Bentonville,AR
Summary
Enthusiastic and detail-oriented individual with an Associate's degree in Information Technology and hands-on experience in customer service for 5 years. Proven ability to manage time effectively, quickly solve problems, and adapt to new technologies. Eager to transition into the tech industry, leveraging strong communication, organizational, and technical skills to contribute to an entry-level IT role. Passionate about learning and eager to grow within a dynamic tech-driven environment.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
11.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Applied Science - Information Technology
Purdue University Global
West Lafayette, IN11-2024
High School Diploma -
Rogers Heritage High School
Rogers, AR05-2022
Skills
- Comfortable with Microsoft Office suite (Word, Excel, PowerPoint)
- Experience with customer service and technical support tasks
- Basic understanding of computer hardware and software
- Ability to learn new software and technologies quickly
- Fast typing speed: 70 WPM
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
11.2022 - Current
Associate of Applied Science - Information Technology
Purdue University Global
High School Diploma -
Rogers Heritage High School