Summary
Overview
Work History
Education
Skills
Educational Training
Timeline
Generic
Amy Piche

Amy Piche

Comer,GA

Summary

Healthcare professional with track record of effective patient care management and team collaboration. Expertise in developing and implementing individualized care plans that meet diverse patient needs. Known for strong focus on achieving results and seamlessly adapting to changing healthcare environments. Skilled in communication, conflict resolution, and resource management.

Overview

8
8
years of professional experience

Work History

Chronic Care Manager

Transitional Care Physicians of America (TCPA)
05.2024 - Current
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Maintained detailed records in compliance with agency standards and regulations.

Patient Success Manager

Transitional Care Physicians of America
05.2024 - Current
  • Maintained professional demeanor by staying calm when addressing unhappy or angry power of attorney's (POA) when calling to discuss care plans or follow-up visits.
  • Sent tickets to providers with additional questions/concerns and give POA's call back, if needed.
  • Organize and keep rosters up to date, over 600+ patients
  • Help the team with any questions


Medical Assistant

Ashford Pain Solutions
07.2022 - 04.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Oriented and trained new staff on proper procedures and policies.

Insurance Specialist

Athens Spine Center
08.2020 - 07.2022
  • Enhanced patient satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Acted as subject matter expert, answering internal, and external questions and inquiries.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained confidentiality of patient finances, records, and health statuses.

Front Desk

Athens Spine Center
06.2017 - 07.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Education

Certificate - Data Analytics

Kennesaw State University
Remote
09-2025

Associate of Science - Administrative Office Technology

Athens Technical College
Athens, GA
03-2007

Diploma -

Madison County High School
05.2003

Skills

  • Quick learner

  • Motivates others / Team Play

  • Listens attentively

  • Problem solving

  • Speak effectively

  • Positive attitude

  • Detail-oriented

  • Expresses ideas

  • Multi-tasks

  • Punctual

  • Google Suite/ Microsoft/ Coding (HTML/CSS)

  • Learning Technology/Programs

Educational Training

  • Athens Technical College, Associates in Administrative Office Technology, 03/01/07, Phi Thera Kappa International Honor Society - 2005, Rotaract President 2006-2007, ATC Dean's List 2004-2006, The National's Dean's List 2005-2006, National Technical Honor Society 2006
  • Madison County High School, Diploma, 05/01/03, President of Band 2003, President of Interact 2001-2003

Timeline

Chronic Care Manager

Transitional Care Physicians of America (TCPA)
05.2024 - Current

Patient Success Manager

Transitional Care Physicians of America
05.2024 - Current

Medical Assistant

Ashford Pain Solutions
07.2022 - 04.2024

Insurance Specialist

Athens Spine Center
08.2020 - 07.2022

Front Desk

Athens Spine Center
06.2017 - 07.2020

Diploma -

Madison County High School

Certificate - Data Analytics

Kennesaw State University

Associate of Science - Administrative Office Technology

Athens Technical College

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