Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

AMY PIERCE

Owls Head,ME

Summary

Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience

Work History

Sr. Relationship Banker

Camden National Bank
Camden, ME
06.2010 - Current
  • Opened accounts with cross sale ratio of 3 products opened.
  • Created member account profiles on Camden National Bank online banking program.
  • Executed wire transfers, stop payments and account transfers.
  • Processed exchange and foreign currency.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Continued education on current banking products and services through IRA Fundamentals, CDARS, and Integrity Selling for Service Professionals.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Submitted loan applications and scheduled closings.

Customer Sales & Service Representative

KeyBank National Association
Camden, ME
02.1998 - 06.2010
  • Pulled daily branch Overdraft reports and called on overdrawn accounts.
  • Advised clients on home equity, auto and personal loans.
  • Performed loan closings and prepared payoffs.
  • Handled various customer complaints and offered problem resolution.
  • Contacted new customers with follow up call and letter within 10 days of account opening.
  • Developed long term client relationships.
  • Processed client rebate reconciliation, reporting and check requests.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database
  • Presented new and additional products and services to existing customers
  • Resolved problems, improved operations and provided exceptional service

Education

High School Diploma - Business

Rockland District High School
Rockland, ME
1987

Skills

  • Excellent communication skills
  • Time Management
  • Customer Service-Oriented
  • Excellent Planner and Coordinator
  • Multitasking Abilities
  • Relationship Building and Management
  • Professional Telephone Demeanor
  • Problem Solver
  • Team Player
  • Customer Relationship Management Software (CRM)
  • Strong Work Ethic
  • Organizational Skills

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing follow-up calls.
  • Achieved high ratings on customer survey results by listening and offering solutions to any concerns they may have.
  • Increased home equity pipeline by calling on matured loans and submitting new applications.

Additional Information



  • Received the Camden Care Award from Camden National Bank in 2021 for outstanding customer service
  • Voted second best banker for Best of The Best Knox County 2018
  • Selected to assist in the opening of one of 15 newly acquired branches
  • Earned recognition for customer satisfaction, mentioned on several occasions in the company bulletin for letters received by customers



Timeline

Sr. Relationship Banker

Camden National Bank
06.2010 - Current

Customer Sales & Service Representative

KeyBank National Association
02.1998 - 06.2010

High School Diploma - Business

Rockland District High School

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