Summary
Overview
Work History
Skills
Timeline
Hobbies
Hobbies
Generic

Amy Pierce

Centerburg,OH

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

25
25
years of professional experience

Work History

Server

Brio Tuscan Grille
09.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.

Pathology Lab Assistant

Mount Carmel Health System Inc.
06.2022 - Current
  • Utilized advanced knowledge of histology techniques to assist pathologists in accurately identifying disease states from tissue samples.
  • Improved laboratory safety with strict adherence to proper specimen handling procedures and protocols.
  • Ensured seamless workflow within the laboratory, prioritizing tasks according to urgency and importance.
  • Reduced turnaround time for test results by efficiently processing and staining tissue samples.
  • Assisted in developing new protocols for specimen handling, improving overall lab efficiency while maintaining quality standards.
  • Investigated and resolved issues related to laboratory processes and procedures.
  • Consistently demonstrated a strong work ethic, reliability, and dedication to providing exceptional support within the pathology lab environment.

Revenue Cycle Coordinator

Mount Carmel St. Ann's Hospital
10.2011 - 06.2022
  • Optimized charge capture processes, resulting in increased net revenue for the organization.
  • Developed comprehensive training materials to educate staff on best practices in revenue cycle management, boosting team efficiency.
  • Collaborated effectively with clinical teams to address documentation issues impacting reimbursement rates, leading to higher revenues overall.
  • Improved overall patient satisfaction with billing and insurance procedures for a more positive experience.
  • Enhanced data accuracy in financial reporting by closely monitoring revenue cycle metrics and flagging discrepancies.
  • Partnered with hospital leadership to identify revenue cycle challenges, developing strategic solutions that directly addressed problem areas.
  • Supported management decision-making with detailed analysis of revenue patterns, identifying areas for growth and improvement.

Head Swim Coach

Mount Vernon YMCA
1305 N. Main St, Mount Vernon
08.2009 - 09.2014
  • Conducted regular evaluations of swimmer progress, adjusting training plans accordingly to maximize results.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Organized team-building activities to promote camaraderie among swimmers, contributing to a cohesive and successful squad.
  • Offered constructive feedback to student athletes to help reach goals.
  • Successfully prepared athletes for high-stakes competitions, including regional championships and national qualifiers.
  • Developed age-appropriate workouts, focusing on skill development, technique improvement, and endurance building.
  • Improved meet results by analyzing race footage and providing specific, actionable feedback to individual swimmers.
  • Increased team success by cultivating a positive and supportive environment for athletes to grow and excel.
  • Attended coaching conferences and workshops to stay current on industry trends and best practices for swim coaching.
  • Boosted athlete retention rates by fostering strong relationships with swimmers and their families through effective communication.

Front House Manager/Head Bartender

Harvest Grill
Centerburg, Ohio
07.1999 - 10.2011
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Hospitality service expertise
  • Service prioritization
  • Customer Service
  • Problem-solving abilities
  • New Hire Training

Timeline

Server

Brio Tuscan Grille
09.2022 - Current

Pathology Lab Assistant

Mount Carmel Health System Inc.
06.2022 - Current

Revenue Cycle Coordinator

Mount Carmel St. Ann's Hospital
10.2011 - 06.2022

Head Swim Coach

Mount Vernon YMCA
08.2009 - 09.2014

Front House Manager/Head Bartender

Harvest Grill
07.1999 - 10.2011

Hobbies

Swimming, Cardio Drumming, Karate, Jiu Jitsu, Reading, Hiking, Camping, My Family, My Pets

Hobbies

Swimming, Cardio Drumming, Karate, Jiu Jitsu, Reading, Hiking, Camping, My Family, My Pets

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