Summary
Overview
Work History
Education
Skills
Timeline
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Amy Pierce

Solon Springs,WI

Summary

Dynamic Bar Manager with a proven track record at Tree Stand Tavern, excelling in inventory management and cash handling. Known for fostering exceptional customer service and compliance with alcohol regulations, I consistently created a welcoming atmosphere that boosted repeat business and enhanced team performance through effective mentorship.

Overview

14
14
years of professional experience

Work History

Bar Manager

Tree Stand Tavern
03.2023 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.

Cook

Robin's Nest
10.2022 - 03.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.

Bartender

Hillbilly's Bar
02.2018 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Cashier

Walmart
01.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Label Operator

Inland Printing And Labeling
08.2019 - 01.2021
  • Set an example for fellow operators by consistently demonstrating a commitment to excellence in all aspects of the labeling process, from initial setup through final inspection.
  • Participated in routine maintenance tasks such as cleaning equipment, replenishing supplies, or troubleshooting minor issues as needed for optimal performance.
  • Improved order accuracy through meticulous organization and tracking of printed labels for various products.
  • Promoted workplace sustainability efforts through responsible use of resources, recycling waste materials whenever possible, and minimizing energy consumption during idle periods.
  • Increased job satisfaction among colleagues by fostering a positive work environment that emphasized teamwork, communication, and collaboration.
  • Demonstrated adaptability by quickly learning new technologies and adjusting to changes in labeling processes as needed.
  • Assisted in training new hires on proper labeling techniques, equipment operation, and quality control procedures.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Counted and recorded finished and rejected packaged items.

Pharmacy Technician

Walmart
07.2014 - 08.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume [Type] pharmacy environment.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume [Type] pharmacy environment.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.

Cashier Team Lead

Walmart
07.2011 - 07.2014
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Monitored areas for security issues and safety hazards.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

High School Diploma -

Central High School
La Crosse, WI
06.1992

Skills

  • Inventory management
  • Cash handling
  • Alcohol compliance
  • Customer service
  • Health and safety
  • Sanitation standards
  • Training and mentoring
  • Customer relations
  • Verbal and written communication

Timeline

Bar Manager

Tree Stand Tavern
03.2023 - Current

Cook

Robin's Nest
10.2022 - 03.2023

Cashier

Walmart
01.2022 - 10.2022

Label Operator

Inland Printing And Labeling
08.2019 - 01.2021

Bartender

Hillbilly's Bar
02.2018 - 03.2023

Pharmacy Technician

Walmart
07.2014 - 08.2019

Cashier Team Lead

Walmart
07.2011 - 07.2014

High School Diploma -

Central High School

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Amy Pierce