Microsoft Office
Amy Pierce-Ketner
Customer Service Manager/ Restaurant Manager
Rural Retreat,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Bar & Restaurant Manager
Wohlfahrt Haus Dinner Theater
Wytheville, Virginia
10.2020 - 09.2022
- Responded to customer requests for products, services and company information.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Onboarded new employees with training and new hire documentation.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Closed out cash register and prepared cashier report at close of business.
Store Manager
The UPS Store Inc.
Wytheville, Virginia
08.2017 - 04.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Hourly Manager
Graze On Main
Wytheville, VA
04.2014 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Managed scheduling for 20 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
Education
Bachelor of Science - Social Sciences Education
Campbell University
Buies Creek, NC 08.1996 - 05.2002
Skills
Conflict resolution techniques
Point of Sale (POS) system operation
Staff Management
Passion for customer satisfaction
Inventory control and record keeping
Organized and friendly
Software
Interests
I volunteer with the Rural Retreat Youth League I was an officer for 3 years I also spent 2 years on the Wythe Arts Council
Timeline
Bar & Restaurant Manager
Wohlfahrt Haus Dinner Theater
10.2020 - 09.2022
Store Manager
The UPS Store Inc.
08.2017 - 04.2020
Hourly Manager
Graze On Main
04.2014 - 09.2017
Bachelor of Science - Social Sciences Education
Campbell University
08.1996 - 05.2002