AMY PIERCY
North Liberty,Iowa
Overview
36
36
years of professional experience
Work History
ARR Supervisor
Titan-Healthcare
03.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Fitness Instructor and Small Group Trainer
PERFORMANCE HEALTH AND FITNESS
12.2012 - Current
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Designed innovative fitness plans to keep clients engaged.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
Quality Assurance Analyst
TITAN-HEALTH
10.2022 - 03.2025
- Audit and score selected accounts for team member every month
- Provide valuable feedback to team members regarding work successes, as well as guidance for work improvements
- Ensure client work strategy is followed and executed correctly
- Help implement policy and procedures per payor and client guidelines
- Audit recorded call which leads to the delivery of individual’s weekly assessments
- Help to onboard all new staff, while providing them with training information needed to succeed
- Work with supervisors to ensure quality of all individuals are up to standard and provide and one on one coaching if necessary
- Proficiency with several healthcare systems, including EPIC and Power Charts, Cerner, and Meditech
- Remote
Payor Collection Specialist IV
TITAN-HEALTH
04.2022 - 10.2022
- Responsible for representing hospital in recovery of funds to optimize cash flow and reduce bad debt
- Review patient accounts and perform appropriate actions to resolve issues
- Complete and sent appropriate claim forms and disputes following payer guidelines
- Follow up with medical insurance payer regarding outstanding claims and/or appeals
Quality Assurance Analyst
MEDIREVV
09.2017 - 04.2022
- Audit and score selected accounts for team member every month
- Provide valuable feedback to team members regarding work successes, as well as guidance for work improvements
- Ensure client work strategy is followed and executed correctly
- Work with leadership teams to improve processes within compliance of all policies and procedures
- Audit recorded call which leads to the delivery of individual’s weekly assessments
- Help to onboard all new staff, while providing them with training information needed to succeed
- Work with supervisors to ensure quality of all individuals are up to standard and provide and one on one coaching if necessary
- Proficiency with several healthcare systems, including EPIC and Power Charts, Cerner, and IDX
Senior Revenue Cycle Representative
MEDIREVV
05.2017 - 09.2017
- Represent multiple clients within Medirevv and work by payers as needed
- Increased exposure to organizations multiple clients resulting in high expectations of Quality and Production
Accounts Receivable Specialist
MEDIREVV
11.2015 - 05.2017
- Responsible for representing hospital and physician groups in recovery of funds
- Review patient accounts and perform appropriate actions to resolve issues
- Complete and send appropriate claim form following guidelines
- Follow up with medical insurance payer regarding outstanding claim or appeals
Branch Office Administrator
EDWARD JONES
08.2014 - 11.2015
- Primary person in branch office responsible for client services. Prepare all appointments. Process securities, mutual funds, transfers, insurance/pension administration, account openings and closures, and retirement administration
- Process accounts, maintain all branch records, manage branch calendar, process all bills while meeting compliance guidelines. Manage all service request including wires, faxes, and emails. Process trade confirmations and record keeping through scanning and filing
- Assist financial advisor with business development by performing marketing tasks. Prepare/update all client portfolios, answer client questions regarding statements and account activity
Self-employed
IN-HOME DAYCARE PROVIDER
08.1998 - 11.2014
Office worker/clerk
FAREWAY
10.1989 - 07.2002
- Processed transactions efficiently and accurately while operating cash register
- Executed all office duties, ensuring smooth daily operations.
- Closed cash registers, counted funds, and recorded daily deposits.
- Transported cash to bank for secure handling.
- Trained new employees on store policies and and customer service standards.
Group Care Provider
SYSTEMS UNLIMITED
04.1996 - 01.1998
- Responsible for the care of individuals with disabilities. Duties included all activities of daily living, exercise programs, field trips, and overall daily care. Administered medication to individuals as needed, per completion of required classes and courses.
Education
Bachelor of Science Degree - Therapeutic Recreation
University of Iowa
Iowa City, IowaTimeline
ARR Supervisor
Titan-Healthcare
03.2025 - Current
Quality Assurance Analyst
TITAN-HEALTH
10.2022 - 03.2025
Payor Collection Specialist IV
TITAN-HEALTH
04.2022 - 10.2022
Quality Assurance Analyst
MEDIREVV
09.2017 - 04.2022
Senior Revenue Cycle Representative
MEDIREVV
05.2017 - 09.2017
Accounts Receivable Specialist
MEDIREVV
11.2015 - 05.2017
Branch Office Administrator
EDWARD JONES
08.2014 - 11.2015
Fitness Instructor and Small Group Trainer
PERFORMANCE HEALTH AND FITNESS
12.2012 - Current
Self-employed
IN-HOME DAYCARE PROVIDER
08.1998 - 11.2014
Group Care Provider
SYSTEMS UNLIMITED
04.1996 - 01.1998
Office worker/clerk
FAREWAY
10.1989 - 07.2002
Bachelor of Science Degree - Therapeutic Recreation
University of Iowa
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