Overview
Work History
Education
Timeline
Generic

Amy Pilat

Cleveland,OH

Overview

7
7
years of professional experience

Work History

Yoga Instructor

Private Practice
10.2022 - Current
  • Delivering personalized yoga sessions to clients, focusing on individual needs and goals.

Studio Operations

Yoga by Joe K
Los Angeles, CA
07.2024 - 03.2025
  • Provided support for day-to-day operations within the studio.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained cleanliness and organization of the yoga studio, ensuring a welcoming and hygienic environment for clients.

Barista

Lo/Cal Coffee and Market
Los Angeles , CA
09.2024 - 02.2025
  • Greeted and communicated with customers to take beverage and food orders.
  • Operated the cash register and handled cash and card transactions.
  • Managed opening and closing tasks, such as cleaning café areas and equipment.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Front Desk Staff Member

Sweat Yoga
Los Angeles, CA
11.2023 - 05.2024
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Answered incoming calls, responded to inquiries and directed calls accordingly.
  • Performed opening and closing duties, including cleaning and shift notes.
  • Trained new team members on company policies and procedures.

Assistant Studio Operations

Urban 728 Hot Yoga
Los Angeles , CA
10.2022 - 10.2023
  • Collaborated closely with the studio owner to manage and organize community events, ensuring a welcoming environment and engaging environment for all clients.
  • Served as the main point of contact for new students, offering guidance, information, and ensuring a seamless onboarding process.
  • Efficiently managed front desk operations, handling inquiries, registrations, emails and providing exceptional customer service.
  • Established and nurtured partnerships with local businesses, leveraging mutually beneficial relationships to enhance the studio's offerings and reach.
  • Fostered collaborations with local hotels to offer on-site yoga classes and attract a wider audience to the studio.
  • Assisted in developing marketing materials that promoted upcoming events.

Distributor Sales Representative

Nestle USA
Los Angeles, CA
03.2021 - 09.2022
  • Demonstrated proactive ownership of assigned territory, consistently exceeding retail sales targets and driving substantial growth.
  • Proposed and implemented innovative sales and marketing strategies, aligning with management to capitalize on competitive distribution opportunities.
  • Implemented corporate merchandising objectives across all assigned accounts, ensuring optimal display support and effective utilization of point-of-sale materials.
  • Delivered timely and efficient service to accounts, adeptly handling customer and consumer concerns in accordance with company policies, nurturing positive customer relationships.
  • Maintained accurate customer records, sales activities, and necessary reports, facilitating effective account management and reporting processes.

Customer Solution Analyst

Nestle USA
Cleveland , Oh
07.2018 - 03.2021
  • Served as the primary customer advocate, optimizing order processes and minimizing waste throughout the end-to-end Order to Cash flow.
  • Monitored and managed open orders while collaborating with cross-functional teams to resolve blocked orders.
  • Strategically optimized order logistics for efficiency, implementing techniques such as payload maximization and order grouping/splitting.
  • Engaged customers promptly regarding Out of Stock or Stock Allocation issues.
  • Managed return requests, adhering to Market Return Policy Conditions, obtaining necessary authorizations for requests exceeding policy thresholds, and validating the sellable condition of returned products.

Education

200-Hour Yoga Teacher Training -

Urban 728 Hot Yoga
Los Angeles, CA
10.2022

250-Hour Yoga Teacher Training -

Caribe Yoga Academy
Costa Rica
01.2022

BBA - Business Administration

High Point University
High Point, NC
05.2018

Timeline

Barista

Lo/Cal Coffee and Market
09.2024 - 02.2025

Studio Operations

Yoga by Joe K
07.2024 - 03.2025

Front Desk Staff Member

Sweat Yoga
11.2023 - 05.2024

Yoga Instructor

Private Practice
10.2022 - Current

Assistant Studio Operations

Urban 728 Hot Yoga
10.2022 - 10.2023

Distributor Sales Representative

Nestle USA
03.2021 - 09.2022

Customer Solution Analyst

Nestle USA
07.2018 - 03.2021

200-Hour Yoga Teacher Training -

Urban 728 Hot Yoga

250-Hour Yoga Teacher Training -

Caribe Yoga Academy

BBA - Business Administration

High Point University

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Amy Pilat