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AMY PINEUR
Waco,KY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Office Manager/Billing Specialist
Comfort Chiropractic
01.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Reduced processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
- Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.
- Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
- Facilitated training sessions for new employees, sharing best practices and promoting consistency across the team''s work output.
- Enhanced claim accuracy by meticulously reviewing and verifying patient insurance information.
- Streamlined patient registration and billing processes, integrating them seamlessly to reduce wait times and administrative burdens.
- Secured timely payments, rigorously following up on outstanding claims with insurance companies.
- Enhanced accuracy in billing documentation, meticulously reviewing and updating patient records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Accomplished multiple tasks within established timeframes.
Licensed Massage Therapist
Touch of Life LLC / Independant Contractor
01.2007 - 12.2023
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Streamlined appointment scheduling process, ensuring smooth client experience from booking to service.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
Education
Graduate Certificate - Anatomy And Therapeutic Massage
Bluegrass School of Therapeutic Massage
Lexington, KY05-2002
Skills
- Customer service
- Office management and administration
- Organizational skills
- Clear oral/written communication
- Schedule management
- Customer relationship management
- Problem resolution
- Managing operations and efficiency
- Scheduling and coordinating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionCompany CultureInterests
Timeline
Office Manager/Billing Specialist
Comfort Chiropractic
01.2024 - Current
Licensed Massage Therapist
Touch of Life LLC / Independant Contractor
01.2007 - 12.2023
Graduate Certificate - Anatomy And Therapeutic Massage
Bluegrass School of Therapeutic Massage
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