Amy Pinkston
Copley,OH
Summary
Reliable and dedicated professional with diverse abilities ready to contribute to your company's success. Proven track record of efficiently tackling any job and consistently delivering high-quality work. Committed to exceeding expectations, I am a diligent and reliable team player with a strong desire to make a positive impact in a long-term position, ensuring the continued growth and prosperity of the organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Lisa Warranty
05.2024 - 02.2025
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
Senior Credit Card Specialist
FNBO - First National Bank of Omaha
01.2021 - 05.2024
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Maximized revenues by identifying opportunities for up-selling and cross-selling additional financial products to existing clients.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Recommended products and services to meet customers' credit card and banking needs.
- Addressed complex inbound calls proficiently.
Machine Operator
SHEARERS
10.2019 - 01.2021
- Operated machinery for saltine production.
- Conducted weight checks on both sides of machinery to uphold required specifications.
- Manage sheet cracker width and regulate feed rate into oven.
- Conducted technical troubleshooting to resolve system issues.
- Conducted thorough quality inspections.
- Ensured safety while overseeing equipment.
- Maintained accurate and safe documentation of activity records.
- Developed skills adhering to GMP standards.
- Successfully worked alongside team leads.
Office Manager
Marketing Management Inc
09.2011 - 04.2018
- Conducted cost analysis of vendor offerings to secure competitive pricing.
- Administered bi-weekly payroll for 20 employees.
- Streamlined processes for accurate record keeping, deposits and financial transactions.
- Managed inbound business and client information inquiries.
- Managed office inventory tasks like ordering, stocking, and receiving shipments.
- Implemented efficient accounting procedures using Peach-tree software.
- Directed appointment scheduling along with planning itineraries for clients and staff.
- Placed timely orders to replenish depleted inventory and prevent shortages.
- Facilitated efficient call handling by receiving, screening, and directing incoming communications.
Subway Manager
Subway
10.2002 - 07.2011
- Conducted weekly store meetings to address sales promotions and new inventory.
- Oversaw vendor selection process to secure competitive pricing.
- Crafted employee schedules aligned with sales volume.
- Arranged store items strategically for current promotions.
- Strengthened workflow by focusing on talent management.
- Directed handling protocols to maintain quality of perishable items.
- Facilitated ongoing employee updates through regular meetings.
- Provided detailed updates to district manager on operational concerns, financial objectives, and sales performance.
Education
High School -
Cozad High School
Cozad, NE05.2004
Skills
- English
- Warehouse experience
- Materials handling
- Customer service
- Word
- Quality Assurance
- Peachtree Accounting
- Organizational skills
- Ability to work under pressure
- Sales
- Pricing
- Distribution center
- General labor
- Negotiation
- Problem Resolution
- Sales management
- Communication skills
- Computer skills
- Time management
- Office Administration
- Assembly line
- Office Management
- Serving
- Inside sales
- Vendor Management
- Account Management
- Outside sales
- Management
- CRM software
- Budgeting
- Cold calling
- Inbound calls
- Accounting
Certification
Driver's License
Willing To Relocate
- Akron, OH
- Medina, OH
- Copley, OH
Timeline
Warranty Administrator
Lisa Warranty
05.2024 - 02.2025
Senior Credit Card Specialist
FNBO - First National Bank of Omaha
01.2021 - 05.2024
Machine Operator
SHEARERS
10.2019 - 01.2021
Office Manager
Marketing Management Inc
09.2011 - 04.2018
Subway Manager
Subway
10.2002 - 07.2011
High School -
Cozad High School