Amy Piques

I am a Registered Dental Assistant. I was a surgical assistant in the practice until 2020 when I transitioned to the implant coordinator role. I manage all implant consultations. I present and schedule proposed treatment. I review treatment cost and insurance estimates with the patients. I create narratives, perform digital scans and obtain xrays. I am also in charge of purchasing supplies within the office.

I pride myself in being a leader within the practice. I am cross trained in front office duties. I am a very quick learner with the desire to learn all aspects of the industry. I require little instruction. I maintain a positive attitude at all times.

• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Collaborated with the dental team to develop customized treatment plans for individual patients.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.