Amy Poe
Silverhill,AL
Summary
Knowledgeable Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 8+ years of experience in workforce assessment.
Overview
17
17
years of professional experience
Work History
Resource Workforce Management Analyst SR.
Elevance Health
06.2015 - Current
- Coordinated closely with department heads to align workforce needs with business objectives.
- Optimized workforce scheduling by analyzing historical data and identifying trends.
- Designed forecasting models to predict future workforce requirements based on historical data and trend analysis.
- Collaborated with cross-functional teams to develop strategies for optimizing staffing levels.
Senior Customer Service Advocate
Anthem, Inc.
10.2009 - 06.2015
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted management in implementing process improvements aimed at enhancing operational efficiencies within the department.
- Collaborated with cross-functional teams to improve overall company performance and customer satisfaction levels.
Medical Billing Manager
Community Physicians For Woman
07.2007 - 10.2009
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
Education
Hospitality Administration And Management
IUPUI
Indianapolis, INPMCC Cerification
Indianapolis Medical Management
Indianapolis05.2009
Skills
- Statistical modeling
- Workforce Planning
- Forecasting Techniques
- Resolving issues
- Analyzing patterns
- Data Analysis
Timeline
Resource Workforce Management Analyst SR.
Elevance Health
06.2015 - Current
Senior Customer Service Advocate
Anthem, Inc.
10.2009 - 06.2015
Medical Billing Manager
Community Physicians For Woman
07.2007 - 10.2009
Hospitality Administration And Management
IUPUI
PMCC Cerification
Indianapolis Medical Management