Amy Poe
New Sharon
Summary
Dynamic administrative professional with a proven track record at Kent Precision Foods Group, excelling in office management and customer service. Skilled in data entry and documentation, I streamlined workflows and enhanced efficiency, ensuring accurate record-keeping and exceptional support for staff and clients alike. Committed to delivering results and fostering positive relationships.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Kent Precision Foods Group
06.2012 - Current
- Assisted in organizing office operations and procedures for improved efficiency.
- Implemented basic office management tools to streamline daily tasks and workflows.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Insurance Claims Adjuster
Grinnell Mutual
01.1996 - 06.2012
- Evaluated insurance claims to determine validity and benefit entitlement.
- Coordinated with policyholders to gather necessary documentation for claim processing.
- Analyzed complex claims involving property damage and personal injury assessments.
- Negotiated settlements with claimants, ensuring compliance with regulatory standards.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Education
High School Diploma -
North Mahaska High School
New Sharon, IASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft outlook
- Microsoft Word
- Filing
- Customer relations
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Office management
Timeline
Administrative Assistant
Kent Precision Foods Group
06.2012 - Current
Insurance Claims Adjuster
Grinnell Mutual
01.1996 - 06.2012
High School Diploma -
North Mahaska High School
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