Amy Pogorzelski

• Consistently met sales targets each quarter, resulting in recognition as top-5 performing sales consultant for three consecutive years
• Developed and maintained a robust client base of over 1000 clients through effective relationship building and exceptional customer service
• Conducted comprehensive market research to identify potential leads and target new business opportunities, resulting in a 20 % growth in the client portfolio
• Negotiated contracts with clients, ensuring favorable terms while maintaining profitability for the company
• Utilized CRM system to streamline lead management process, increasing efficiency by 25%
• Attended industry conferences and trade shows to stay updated on market trends and competitor activities, incorporating relevant insights into sales strategies
• Built strong relationships with key accounts through regular communication and proactive account management initiatives
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction with an average rating of 5 out of 5 stars on review platforms

• Strong Interpersonal Skills
• Medical Receptionist
• Customer service
• Appointment scheduling and coordinating between doctors offices on rotating schedule.
• Handling influx of 100 plus patients daily.
• Inventory and ordering weekly supplies
• Direct customer service and office skills
• Ability to multi task and toggle between screens.
• Liaison between staff and management while adhering to and maintaining strict confidentiality regarding HIPPA
• Documented patient medical information, case histories and insurance
• Appointment scheduling
• Electronic Medical Records

Coordinated with vendors for golf events, utilizing social media and checking daily.

Coordinated with vendors for weddings and helped facilitate special requests : catering, flowers, live entertainment and color swatches and decor.

Scheduled clients bookings for weddings and golf league outings with parties up to 100 people.

Organized staff schedules of staff of 40.

Inventory of all supplies including liquor weekly.

Waitress and bartended as needed parties of 40-100

• Scheduling, hiring and reviews of 6 departments of 60 employees including montly trainings and daily morning huddles to outline daily agenda
• Maintained monthly audits, tracking logs to ensure compliance along with colleagues
• Cross trained employees to maximize efficiency and counteract short staff production
• Managed and closed as key carrier to 6 departments
• Raised moral and department performance -held events to motivate and reward employees weekly
• Established and administered department goals to improve and boost customer service and raise store surveys

• Organized structured activities for small group settings
• Prepared classroom materials according to planning
• Adhered to strict confidentiality and NYS education laws

• Managed office staff of 50 and oversaw ticket sales for promotional events for 3000 people
• Traveled and promoted assisting in set up of ticket booths, booking conference rooms and hotels for CEO.
• Handled on site issues , technical issues on web orders and all influx of customer orders on premises during events.
• Main point of contact for event
• Updated executive on changing business needs by thouroughly documenting internal and client meetings