Years of Teaching
Amy Pokorny
Middle School Math Teacher
Omaha,NE
Summary
Diligent and adaptable professional with a unique blend of 7+ years of teaching experience and 10+ years in customer service. Proven expertise in creating positive learning environments for students and seamlessly managing front desk responsibilities in a hotel setting. Adept at communicating effectively with diverse stakeholders, including students, colleagues, and guests. Possess strong interpersonal skills, a fast learning ability, and the capacity to excel in both educational and hospitality environments. Thrives under pressure while maintaining a positive and friendly attitude.
Overview
7
7
10
10
Years as Guest Service Representative
Work History
Middle School Teacher
Gretna Public Schools
Gretna, NE
08.2017 - Current
- Establish and enforce rules for behavior, maintaining order among students in the classroom
- Collaborate with parents/guardians, fellow teachers, counselors, and administrators to address and prioritize students' behavioral, academic, and resource needs
- Demonstrate efficiency in a fast-paced work environment, proficiently multitasking while maintaining a clear focus on goals.
Guest Service Representative
Homewood Suites by Hilton Downtown Omaha
Omaha, NE
10.2013 - Current
- Welcome and assist guests, promptly addressing inquiries, requests, and concerns in a friendly and efficient manner to ensure a positive experience
- Collaborate with various departments, including housekeeping and maintenance, to ensure timely room readiness for incoming guests and swift resolution of any issues
- Provide detailed information about the hotel, restaurants, nearby attractions, room availability, rates, and amenities to enhance guest satisfaction
- Utilize the Hilton PEP software to meticulously maintain records for all 223 rooms, ensuring accurate and up-to-date information
- Conduct training sessions for new staff members, covering hotel products, services, facilities, events, pricing, and policies to foster a knowledgeable and transparent work environment.
Education
Master of Science in Education - Learning, Design and Technology: Instructional Technology
University of Nebraska At Kearney
Kearney, NE 06.2020 - 05.2023
Master of Education - Curriculum and Instruction
Doane University
Lincoln 06.2017 - 05.2019
Bachelor of Science in Education - Secondary Education
University of Nebraska At Omaha
Omaha 08.2012 - 05.2017
Skills
- Customer Service
- Information Confidentiality
- Advanced MS Office Suite
- Organizational Performance
- Excel Spreadsheets
- Computer Skills
- Content Development
- Curriculum Mapping & Design
- Educational Technology
- Time Management
- Attention to Detail
- Adaptability and Flexibility
Certification
- Licensed Nebraska Educator - 3/16/2022 - 8/31/2032
Timeline
Master of Science in Education - Learning, Design and Technology: Instructional Technology
University of Nebraska At Kearney
06.2020 - 05.2023
Middle School Teacher
Gretna Public Schools
08.2017 - Current
Master of Education - Curriculum and Instruction
Doane University
06.2017 - 05.2019
Guest Service Representative
Homewood Suites by Hilton Downtown Omaha
10.2013 - Current
Bachelor of Science in Education - Secondary Education
University of Nebraska At Omaha
08.2012 - 05.2017
- Licensed Nebraska Educator - 3/16/2022 - 8/31/2032