Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Amy Pollock

Summary

Seeking employment which allows me to utilize my demonstrated abilities and skills.

Overview

11
11
years of professional experience

Work History

Caregiver

Visiting Angels
01.2023 - Current
  • Assisted clients with activities of daily living as well as cooking and cleaning
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.

EVS Technician

Compass Group
03.2021 - 10.2022
  • EVS 2021
  • Cleaned rooms/operating suites per assignment, Provided care to hospitalized patients
  • Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
  • Emptied and decontaminated trash containers to efficiently reduce waste.
  • Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
  • Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
  • Performed regular equipment maintenance and reported problems to supervisor.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.

Driver

Uber
01.2016 - 01.2021
  • Provided excellent customer service to clients
  • Was awarded 4.85 out of 5 stars.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Clerical Assistant

Newalta Corporation
01.2013 - 01.2014
  • Greeted office clients, Filed paperwork, answered multi-line phones
  • Assisted with filing AP/AR documents, filed expense reports, kept track of multi-million dollar equipment

Administrative Assistant

Long Computer Services
06.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Bachelor of Arts - Music

Tarleton University
2015

Graduate Associates of Arts - Music And Communication

Tarrant County Community College
Fort Worth
2014

Skills

  • Excellent Customer Service skills Computer skills
  • (MS Office, Word, Excel) Type 45 wpm
  • Records Management Systems
  • Data Entry Documentation
  • Customer Service
  • Account Balancing
  • Employee Training
  • Process Optimization

Timeline

Caregiver

Visiting Angels
01.2023 - Current

EVS Technician

Compass Group
03.2021 - 10.2022

Administrative Assistant

Long Computer Services
06.2020 - Current

Driver

Uber
01.2016 - 01.2021

Clerical Assistant

Newalta Corporation
01.2013 - 01.2014

Bachelor of Arts - Music

Tarleton University

Graduate Associates of Arts - Music And Communication

Tarrant County Community College
Amy Pollock