Amy Pollock
Summary
Seeking employment which allows me to utilize my demonstrated abilities and skills.
Overview
11
11
years of professional experience
Work History
Caregiver
Visiting Angels
01.2023 - Current
- Assisted clients with activities of daily living as well as cooking and cleaning
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
EVS Technician
Compass Group
03.2021 - 10.2022
- EVS 2021
- Cleaned rooms/operating suites per assignment, Provided care to hospitalized patients
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
- Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
- Performed regular equipment maintenance and reported problems to supervisor.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Driver
Uber
01.2016 - 01.2021
- Provided excellent customer service to clients
- Was awarded 4.85 out of 5 stars.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Clerical Assistant
Newalta Corporation
01.2013 - 01.2014
- Greeted office clients, Filed paperwork, answered multi-line phones
- Assisted with filing AP/AR documents, filed expense reports, kept track of multi-million dollar equipment
Administrative Assistant
Long Computer Services
06.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Arts - Music
Tarleton University
2015
Graduate Associates of Arts - Music And Communication
Tarrant County Community College
Fort Worth2014
Skills
- Excellent Customer Service skills Computer skills
- (MS Office, Word, Excel) Type 45 wpm
- Records Management Systems
- Data Entry Documentation
- Customer Service
- Account Balancing
- Employee Training
- Process Optimization
Timeline
Caregiver
Visiting Angels
01.2023 - Current
EVS Technician
Compass Group
03.2021 - 10.2022
Administrative Assistant
Long Computer Services
06.2020 - Current
Driver
Uber
01.2016 - 01.2021
Clerical Assistant
Newalta Corporation
01.2013 - 01.2014
Bachelor of Arts - Music
Tarleton University
Graduate Associates of Arts - Music And Communication
Tarrant County Community College