Amy Pollok
Silver Spring,MD
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
18
18
years of professional experience
Work History
Bartender Shift Manager
Tonic
01.2010 - 08.2013
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Bartender
The Brazen Head Tavern
09.2001 - 08.2003
- Followed strict recipes and drink measurements to minimize product used.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
Chief Ike's Mambo Room
05.1997 - 12.1999
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Served high customer volumes during special events, nights, and weekends.
Cocktail Server
Cornerstone
01.1996 - 05.1997
- Streamlined operations by adhering to established policies and procedures regarding opening and closing duties, contributing to an efficient work environment.
- Communicated with guests to record orders and assess needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Set the stage for memorable events by skillfully preparing table settings and event spaces according to client specifications.
Education
Bachelor of Arts - Art History
University of Maryland - College Park
College Park, MDSkills
- Suggestive Selling
- Catering Services
- Problem-Solving
- Aloha POS
- Order Management
- Liquor, beer, and wine knowledge
- Scheduling
- Delegating Assignments and Tasks
- Staff Supervision
- Cash Register Operation
- Safe Food Handling
- Service-oriented mindset
Timeline
Bartender Shift Manager
Tonic
01.2010 - 08.2013
Bartender
The Brazen Head Tavern
09.2001 - 08.2003
Bartender
Chief Ike's Mambo Room
05.1997 - 12.1999
Cocktail Server
Cornerstone
01.1996 - 05.1997
Bachelor of Arts - Art History
University of Maryland - College Park
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