Amy Poole
Delaware,OH
Summary
Dynamic hospitality professional with extensive experience as a Lead Bartender at Good Food Inc, excelling in team leadership and customer service. Proven track record in enhancing beverage offerings and boosting sales through effective upselling techniques. Skilled in inventory management and committed to maintaining high food safety standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Bartender
Good Food Inc
Columbus, Ohio
01.2023 - Current
- Trained and mentored junior bartenders on cocktail preparation and service standards.
- Maintained inventory by ordering supplies to ensure efficient operations.
- Ensured health and safety compliance in beverage preparation areas.
- Delivered exceptional customer service by promptly addressing guest concerns.
- Managed closing procedures, including counting cash and reconciling receipts.
- Monitored patron alcohol consumption to promote responsible drinking.
- Recommended food and drink pairings based on guest preferences.
- Upsold premium brands, boosting average ticket amounts significantly.
Lead Bartender
Leon’s Garage
Marysville, OH
04.2016 - 12.2022
- Executed cocktail menu development to enhance beverage offerings.
- Delivered high-quality cocktails and beverages to customers efficiently.
- Maintained organized, clean bar area throughout service hours.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed inventory and ordered supplies to ensure optimal stock levels.
- Implemented health and safety standards to guarantee compliance during operations.
- Engaged customers to create memorable experiences and build loyalty.
- Monitored alcohol consumption to prevent over-intoxication and ensure responsible service.
Owner/Operator
WHIT'S FROZEN CUSTARD
Marysville, OH
04.2014 - 09.2022
- Owned and operated two franchises in Marysville and Bellefontaine, overseeing all operational aspects.
- Managed daily operations of a frozen custard shop, ensuring high standards of service and product quality.
- Developed inventory systems for ingredients and supplies to optimize stock management.
- Trained new employees on customer service and food safety protocols to enhance team performance.
- Implemented targeted marketing strategies to promote seasonal flavors and special events.
- Established staff schedules to maximize efficiency during peak hours.
- Negotiated contracts with suppliers for favorable terms on ingredients and services.
- Monitored financial performance weekly to ensure fiscal responsibility and profitability.
Lead Bartender
Liberty Tavern
powell, OH
01.2008 - 01.2013
- Managed daily bar operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored junior bartenders on cocktail preparation and service standards.
- Developed creative cocktail menus using seasonal ingredients and customer preferences.
- Maintained inventory levels, ordering supplies for efficient service.
- Ensured compliance with health and safety regulations in beverage preparation areas.
- Oversaw bar staff scheduling to guarantee adequate coverage during peak hours.
- Created an inviting atmosphere for socializing through conversation and enthusiasm.
- Balanced daily registers while generating sales reports for management.
Education
BS - Psychology
Ohio University
Athens, OH05-2000
Skills
- Food safety and handling
- Customer service and support
- Team leadership and management
- Financial oversight and accounting
- Process and continuous improvement
- Communication skills
- Inventory and supply chain management
- Administrative and organizational skills
- Microsoft Office proficiency
- Hospitality and guest relations
Certification
- ServSafe Manager March 2014 to December 2022
- Food Safety Certification
- Food Handler Certification
Languages
English
Timeline
Lead Bartender
Good Food Inc
01.2023 - Current
Lead Bartender
Leon’s Garage
04.2016 - 12.2022
Owner/Operator
WHIT'S FROZEN CUSTARD
04.2014 - 09.2022
Lead Bartender
Liberty Tavern
01.2008 - 01.2013
BS - Psychology
Ohio University
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