Amy Potter
Clayton,NC
Summary
Innovative Agile Transformation Leader with over 15 years of global business and IT experience with diverse areas of expertise. Top performer with the ability to lead Global Teams on enterprise-wide and complex business transformation projects, by applying Agile principles and Design Thinking methodologies, processes and procedures in the execution of global transformation. Experienced people manager of an International Team in a matrixed environment. Effective communicator with ability to interact with individuals on all levels. Ready to contribute and help a team achieve company goals.
Overview
32
32
years of professional experience
Work History
Release Train Engineer
IBM
04.2020 - Current
- Led global team on the Quest RBK enterprise-wide, complex business transformation project, by applying Agile principles and Design Thinking methodologies, processes and procedures in execution of global transformation.
- Defined, documented, tested and deployed functional releases for our Release Builder Kit tool.
- In the 4 years that I was on this project, we were able to deploy an end to end tool, in support of our Consulting sellers, that encompassed the Quote to Cash processes, including, but not limited to: Deal Coaching, Compliance, Solutioning, Pricing, Contracting and Approvals.
- Incorporated Watson (AI) technology in to the tool that checked for risky language in system generated and manually generated contracts.
- Streamlined the sellers process into a 'one stop shop', by integrating with multiple existing tools.
- Improved IBM our IBM Consulting win rate from 1 out of 4, to 1 out of 3 opportunities via automating the Deal Coaching process.
- Decreased IBM revenue leakage by 20% by implementing and deploying our ODM rules engine, that systematically checks what is required for each contract from a compliance perspective.
- Established strong working relationships with our stakeholders through exceptional communication skills and fostering trust and collaboration.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
WW Blue Harmony Services Time Management Lead
IBM
02.2015 - 04.2020
- Led the WW Blue Harmony Services Time Management global and strategic deployment of SAP within IBM.
- Oversaw the design, documentation, development, testing and deployment of labor claiming in SAP for the Blue Harmony team.
- Spearheaded the complex organizational transformation by devising strategic roadmaps and readiness plans outlining the necessary steps for achieving desired outcomes.
- Defined the requirements for the labor claiming mobile app and worked with the development team to test and deploy timely.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Standardized best practices across various departments through continuous process documentation review.
- Implemented robust governance structures to ensure consistency in approach across all facets of the organization''s transformation journey.
- Spent months overseas in Germany and China educating end users for each deployment.
WW Process Lead for IBM Security Services
IBM
05.2008 - 02.2015
- Performed project manager duties for IBM in the acquisition of Internet Security Services.
- Ensured consistent processes, tools and reporting metrics were identified and implemented in all geographies, while maintaining a healthy business controls posture.
- Clearly defined and implemented WW firm order processes for Internet Security Services.
- Participated in identifying the platform that IBM would use to support the Internet Security Services business.
- Obtained certification for Apttus and defined, documented, tested and deployed the Apttus platform.
NSSO- Services Strategic Process Lead
IBM
07.2003 - 05.2008
- Team lead for 12 staff members with responsibilities in Automation, Business Controls, Process engineering & Data analysis/metrics.
- Successfully migrated the eBHS business from Tampa location to RTP location and drove efforts to streamline processes for their contract submission and billing support.
- From an automation perspective, I defined the requirements for multiple lotus notes based tools, including : CCC, ORBIT, Automated Contract Submission tool, and developed a CRITSIT option in our NSSO Forms database.
- Once these tools were completed, I created and facilitated education for the eBHS team members.
- Worked with Accounts Receivable, IBM Treasury and outside vendors to define the requirements for an ePay option to be incorporated into our Invoices on Line tool.
- I led my team to document financial and operational control points in our processes to meet Sarbanes-oxley requirements.
NSSO - Dispute Manager
IBM
04.2001 - 07.2003
- Managed the daily activities of a large team of IBM and contractors who were responsible fore resolving customer disputes.
- Successfully reduced the cycle time of the Dispute management process by 23% and reduced the volume of disputes by 20%.
- My team consistently met and exceeded a target of 85% of disputes resolved within 30 days and increased the percentage of closed within a month by 60%.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Accounting to Area Manager
Greenwood Group DBA Manpower
08.1992 - 04.2001
- Worked in the Accounting department doing payroll.
- As a recruiter in the RTP office, I was responsible for obtaining the IBM account and increasing our office's monthly gross profit by 60%.
- Spent a year as the Recruiter team lead and continued to develop exceptional customer relationships and build on the success of the RTP office, more than tripling the size and having to move in to a new office and hire new staff.
- Recruited and managed over 100 Manpower employees on-site at Sprint.
- As Branch Manager for the Wake Forest and North Raleigh offices of Manpower, I obtained the IBM administrative work, including IBM Staffing and the National Services Support Organization.
- I managed on-site at IBM, as 2nd Line Manager, over 250 Manpower employees and 6 first line managers.
- Created a hiring and training program for all Manpower/IBM new hires and worked with the IBM management team to the implementation of the Daily Operating Report and continued to see process and tool improvements in each of the areas we were engaged at IBM.
- Due to exceeding my customer's expectations, IBM offered me a job and I left Manpower after 9 years of being progressively promoted.
Skills
- Process Consulting
- Strategic Planning and Data Analysis
- Process Improvements
- Project Management
- Business Analytics
- Organizational Change
- Change Management
- IT Optimization
- Operations Management
- Agile principles and Design Thinking methodologies
Badges
IBM Garage Methodology Explorer
Earning Advocacy Practitioner
IBM Agile Explorer
Enterprise Design Thinking Co-Creator
Enterprise Design Thinking Practitioner
Timeline
Release Train Engineer
IBM
04.2020 - Current
WW Blue Harmony Services Time Management Lead
IBM
02.2015 - 04.2020
WW Process Lead for IBM Security Services
IBM
05.2008 - 02.2015
NSSO- Services Strategic Process Lead
IBM
07.2003 - 05.2008
NSSO - Dispute Manager
IBM
04.2001 - 07.2003
Accounting to Area Manager
Greenwood Group DBA Manpower
08.1992 - 04.2001