Amy Potter
Waterford,MI
Summary
I am a woman looking for the opportunity to bring my positive energy and professionalism to the table. I look forward to being given the opportunity to learn new things and and expand my knowledge in the best ways possible. I may not know exactly what needs to be done in the beginning, but I assure you that I learn quickly and do everything in my power to ensure that I am a valued member of your team. I show up to work on time, and am always ready to get the job done efficiently, and I can always be counted on to do the right thing. I look forward to becoming a meaningful asset to your company.
Overview
15
15
years of professional experience
Work History
Nanny
Ameran Whaley
05.2024 - 01.2026
- Planned and implemented engaging activities to promote child development.
- Provided daily care, including meal preparation and hygiene routines.
- Developed personalized schedules to meet individual needs of children.
- Fostered a safe and nurturing environment through consistent supervision.
- Made sure the child was taken care of both physically and mentally while he was in my care
- Communicated effectively with parents regarding children's progress and behavior.
- Adapted quickly to changing circumstances, ensuring smooth daily routines.
Sales Associate
Tamarac Marina
07.2023 - 05.2025
- Managed inventory levels, ensuring stock availability and organization.
- Processed transactions efficiently, maintaining accuracy in cash handling.
- Demonstrated product knowledge to effectively address customer inquiries and concerns.
- Maintained cleanliness and visual standards of merchandise displays.
- Adapted quickly to changing store promotions and seasonal merchandise strategies.+
- Adapted quickly to changing store promotions and seasonal merchandise strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to achieve sales targets and improve service delivery.
- Performed nightly audits and cash drops of cash drawer
- Performed nightly clean up duties of the inside and outside of marina
Food Concession Operator/Sales Manager
State Fair Foods/Two Sisters
04.2021 - 11.2024
- Operated machinery to ensure efficient production flow and adherence to safety protocols.
- Monitored equipment performance, identifying issues and implementing corrective actions promptly.
- Maintained inventory levels, coordinating with supply chain for timely restocking of materials.
- Trained new team members on operational procedures and best practices for safety compliance.
- Conducted regular inspections of equipment to ensure optimal functionality and maintenance scheduling.
- Implemented quality control measures, ensuring product standards met organizational requirements consistently.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Worked front counter controlling sales and customer service
- Ensured that the family legacy of the company was carried on a professional and meaningful way
- Set up an breakdown large cooking equipment,fryers, and large concession tents
- Hauled a 17ft stock trailer along with a 32ft camper to and from each location
- Performed nightly audits of each register and made sure all transactions were processed correctly
- Performed weekly and monthly audits of each POS machine to ensure that all our numbers were correct and matched up correctly
- Worked directly with our suppliers to make sure that we had the proper stock for each event both prior to the event and while the event was happening to ensure that we had all the ingredients needed to provide our customers with the what they came for
Sales Associate Supervisor
Lotus Soul Cafe
05.2020 - 09.2020
- Led sales team to achieve monthly targets through performance tracking and effective coaching.
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment efficiency.
- Oversaw daily operations, ensuring adherence to company policies and maintaining high standards of customer service.
- Implemented promotional strategies that increased foot traffic and enhanced brand visibility within the community.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Helped manage the business social media to try to bring more foot traffic into the cafe
- The company was very new and I worked closely with the owner to set up special events in the community to spread the word and advertise that the cafe was open.
- Made smoothies and sandwiches for customers
- Operated a front register and handled every POS during my shift
- Performed daily cash drawer audits and cash drops
- Helped provide a schedule with myself along with 3 other employees
- Worked directly with our local chamber of commerce to plan events in within our local community
- Performing both opening and closing duties of the cafe to ensure that the cafe was set up properly for the next employee
Vet Technician/Front Office Manager
Dr Heather O'Brien DVM
02.2015 - 07.2017
- Conducted routine laboratory tests, including blood work and urinalysis, to aid in diagnostic processes.
- Educated pet owners on post-operative care and preventive health measures to enhance animal welfare.
- Collaborated with veterinarians to implement new treatment protocols, enhancing overall patient care quality.
- Led initiatives to improve client communication strategies, resulting in increased customer satisfaction ratings.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
- Regularly monitored inventory levels and reordered supplies as needed for uninterrupted clinic operations.
- Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.
- Participated in continuing education opportunities to stay current on best practices within the veterinary field.
- Worked directly with our distributors to ensure that our office was carrying the most current and safe products for the animals while they were in our care as well as after home care
- Operated a multi line phone and made appointments, appointment reminders, post op check ins, pre visit authorizations for insurance if needed.
- Performed daily cash drops, register audits and credit card machine close outs
- Ensured that each and every customer that came in was treated with the utmost respect and professionalism
- Worked directly with our local animal shelter to ensure that all after hours and emergency rescue calls were handled accordingly
Nanny
Josh Mooney
05.2013 - 01.2015
- Maintained organized records of daily activities and milestones achieved.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
Nanny
Matt and Betty Reiss
05.2011 - 02.2013
- Assisted in homework and educational tasks to enhance learning outcomes.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Engaged with children on age-appropriate level.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Transported children to and from activities using personal or family vehicle.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Took care of three children ages 5mos,5 and 2
Education
High School Diploma -
Waterford Mott Highschool
Waterford, MI06-1999
Skills
Responsible
Loyal
Honest
Trustworthy
Punctual
Professional
Caring
Sympathetic/Empathetic
Nurturing
Accountable
Reliable
Energetic
CPR and First Aid certified
Timeline
Nanny
Ameran Whaley
05.2024 - 01.2026
Sales Associate
Tamarac Marina
07.2023 - 05.2025
Food Concession Operator/Sales Manager
State Fair Foods/Two Sisters
04.2021 - 11.2024
Sales Associate Supervisor
Lotus Soul Cafe
05.2020 - 09.2020
Vet Technician/Front Office Manager
Dr Heather O'Brien DVM
02.2015 - 07.2017
Nanny
Josh Mooney
05.2013 - 01.2015
Nanny
Matt and Betty Reiss
05.2011 - 02.2013
High School Diploma -
Waterford Mott Highschool