Amy Potts
Overland Park,KS
Summary
Service-focused professional and friendly team player with a knack for building productive working relationships.
Overview
23
23
years of professional experience
Work History
Administrative Coordinator
Temple Congregation B’nai Jehudah
10.2022 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Managed complex schedules for senior management to optimize their time and productivity.
Department Manager
Guitar Center
08.2017 - 10.2022
- Increased number of music students by 30% over a two-month period
- Worked effectively with fellow team members in fast-paced environments
- Supervised music instructors to promote positive and memorable experience for all students
- Conducted promotions via social media, email and other communication methods to encourage student sign-ups
- Worked closely with store manager and sales team to assure that all customers were greeted and assisted in a timely manner
- Ensured that all department employees presented a positive, exemplary image to customers
Project Coordinator
OptumRx
10.2008 - 12.2016
- Motivated and promoted team employees from within for key leadership roles
- Set and managed performance benchmarks for call center employees
- Offered exceptional customer service to differentiate and promote the company brand
- Chose appropriate curricula and planned lessons to teach employees about subjects like and Medicare and Pharmacy benefits
- Designed training materials and examinations and facilitated cross-functional training for internal and external clients
- Compiled data on company goals, department needs and employee training requirements
- Authored new training procedures and manuals for instructors
Optometric Tech
Sioux City Optometric Center
06.2001 - 04.2008
- Oversaw office administrative operations such as answering phone calls, processing insurance information and preparing documents for optometrist signature
- Utilized a variety of instruments and equipment to fit and check the accuracy of glasses and lenses
- Sustained workplace cleanliness by cleaning exam rooms, disposing of used supplies and sanitizing equipment
Education
High School Diploma -
East High School
Sioux City, IASkills
- Cheerful and energetic
- Relationship building
- Superb sales professional
- Time management
- Reliable and dependable
- Proficient in MS Office
- Employee training
- Strong communication skills
- Payment processing
- Dedicated team player
Timeline
Administrative Coordinator
Temple Congregation B’nai Jehudah
10.2022 - Current
Department Manager
Guitar Center
08.2017 - 10.2022
Project Coordinator
OptumRx
10.2008 - 12.2016
Optometric Tech
Sioux City Optometric Center
06.2001 - 04.2008
High School Diploma -
East High School
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